Customer Service Manager
Resume:
T iffany A. Green
Linden, New Jersey
Union County 07036
********@*******.***
Introduction: An energetic self starter with the ability to handle multiple customer service tasks and be
detail oriented. A skilled sales leader with a track record of exceeding sales goals using a highly flexible and
persuasive selling style. Exceeded annual revenue targets by building on strong organizational and goal-
oriented skills.
Education
[1998-2001] Diploma : Lodi High School, Lodi, New Jersey
[2001-2005] Bachelors Degree: Business Administration, North Carolina Central University,
Durham, NC
Relevant Experience
Hertz Corporation, [ Branch Manager Assistant ] [10/12/08- Present] [Jersey City, New Jersey]
• Supports achievement of location sales and margin goals by working closely with
Location Manager on assigned tasks and develops management skills to qualify for
promotion to the next level by successfully meeting daily challenges with hands-on
experience.
• Monitor and manage client accounts
• Assist branch manager supervise employees
• Provides support for the branch’s business plan by assisting the location manager with
billing issues and processing payments
• Protects company assets through enforcement of company policies
• Achieves individual sales goals and customer service goals.
• Support sales by expansion of marketing efforts to referral sources (body shops, car
dealerships, etc.).
Hertz Corporation, [Sales Associate] [10/12/06- 10/12/08] [Newark Int‘l Airport]
• Distribution of contracts to each vehicle prior to customer arrival
• Handle all Gold customer exchanges; upgrades; problems or questions
• Complete customer rental transactions
• In charge of all cash transactions
• Upgrade Customers to vehicles to better suit their needs
• Accurately process high volume of daily returns
Dunkin Donuts, [Assistant Manager], [06/24/01-10/07/06] [Carlstadt, New Jersey]
• Responsible for training, supervising and leading members of staff
• Responsibility of monitoring all sales transactions
• Assist employees conduct proper standards, policies and procedures
• Stocking and recording daily inventory
• Preparing several products for daily sales and operations
• Address all customer concerns and perform appropriate actions
HD Smith Warehouse, [Clerk], [06/17/04-01/10/04], [Carlstadt, New Jersey]
• Responsible for maintenance of all pharmaceutical products
• Coordinate shipping routes and distribution points
• Assist management handle daily inventory
• Engineer warehouse filing system for daily operations
Computer Skills: Efficient in Lotus Notes, Word, Excel, Outlook, PowerPoint, and Works
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