Customer Service Representative

OBJECTIVE

To obtain a position in customer service; where I will utilize my

outstanding skills in the area of organization, customer service, Microsoft

Office applications and both written and verbal communication to assist the

company.

EDUCATION

Associate in Applied Science degree in Business Administration with an

emphasis in

Criminal Justice

Dean's List (GPA 3.6)

Heald College - Fresno, CA Mentor Program

Graduation-January 2007 P.A.L Program

OFFICE SKILLS

* Keyboarding - accurate typing at a rate of 35 wpm

* Filing - accurately file documents and maintain filing system

(alphabetically or numerically)

* E-mail - utilize MS Outlook for inter office letters and memos

* Office Technology - efficiently utilize fax, and copy machine and

scanner

* Multi-Line phone systems - courteously answer a 6-line phone, direct

calls and take messages

* Desktop publishing -creation of documents including promotional

fliers, office forms, invoices and business cards

COMPUTER SKILLS

* MS Word

* MS Excel

* MS Access

* MS PowerPoint

* MS Publisher

* Internet Explorer

BUSINESS SKILLS

* Fundamentals of Accounting

* Peachtree Computerized Accounting

* Principles of Business Management

* Professional Career Development

PROFESSIONAL EXPERIENCE

Customer Service Representative

Broder Bros. - Fresno, CA

July 2007 - April 2008

Assisted customers over the phone with complaints. Worked independently in

a professional manner for our customers and in a timely manner for the

company.. Ability to take initiative in new situations. Superior phone

service using multiple telephone lines. Upsell when original item not

available

Receptionist January 2007 - March

2007

H&R Block - Fresno, CA

Assisted customers over the phone with complaints. Worked independently in

a professional manner for our customers and in a timely manner for the

company. Managed daily store operations. Ability to take initiative in new

situations. Superior phone service using multiple telephone lines.

Appointment setter.

Internship October 2006 - January 2007

Fresno/Madera Youth for Christ - Fresno, CA

Update clients into Access database error-free. Provide excellent customer

service. Provide staff support for YFC administration. Superior phone

service using multiple telephone lines. Ability to take initiative in new

situations. Insure quality and quantity of completed assignments and

projects.

LRC Assistant April 2006 - December

2006

Heald College - Fresno, CA

Provided tutoring for various levels of students and assisted them with

their studies, and research projects. Provided tutoring for the COMPASS

exam (need to pass before entering college). Certified guests for job

certification. Checked books and magazines in and out for students.

Assisted instructors with makeup exams or copier machine. Provided staff

support for Heald administration and instructors. Proctored students when

taking makeup exams. Must maintain a GPA of 3.5 or higher and have

attendance of 85% or higher to remain employed.

Sales Associate October 2004 - December

2005

Mervyn's Department Store - Fresno, CA

Provided positive attitude, support, and motivation to co-workers to create

a pleasant work environment. Assisted customers over the phone with

complaints. Assisted with merchandise look up for various stores and

customers.

Store Manager August 2001 - March 2004

Judy's Donuts - Fresno, CA

Extensive experience with cash management. Worked independently in a

professional manner for our customers and in a timely manner for the

company. Managed daily store operations. Personally interacted with

customers.

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