Customer Service Data Entry

Location:

Posted:

October 17, 2010

Richard James Bowers III

Tampa, FL 33613

***/***-**** • ********@**.*****.***

EDUCATION: Associate Degree: Network Systems Administration GPA: 3.85 / Dean’s List

DeVry University: Chicago, IL Graduated with Honors on June 16, 2010 Completed

A+ Certification Course: Essentials/Practical

Attending Horizon Technical School as of August 9, 2010

OBJECTIVE: Seeking a Junior IT Support position in a company that promotes and encourages

individual growth.

COMPUTER SYSTEMS/PACKAGES/SKILLS:

•Windows 98/XP/2000/Vista/Windows 7 •Microsoft Office 2000/2007 •Microsoft Word

•Microsoft Excel, •Microsoft Power Point •Netscape •Internet Explorer •E-mail and Research Databases

• Experienced in installation of Cisco Routers on home networks, Anti-virus applications and Firewall

protection software •Functional understanding of troubleshooting basic network and connectivity

problems •Functional/knowledgeable in various technical tools, systems, software and hardware •Can

provide technical and procedural advice, assistance, support and problem resolution to a full complement

of systems, hardware and software. •Excellent customer service skills •Exhibits a high level of initiative

and integrity •Intuitive problem solving and troubleshooting skills •Ability to work independently and as

part of a team.

EXPERIENCE: CVS Pharmacy – Granger, IN August 2008 – January 2009

Store Clerk

• Worked closely with retail customers, excellent customer service skills in assisting customers in a

timely and professional manner. Operated cash register and stocked shelves.

Spherion/Utilimaster – Wakarusa, IN February 2008 – May 2008

Data Entry/Administrative Assistant (Temporary Position)

• Processed on a daily basis invoices on C.O.R.I. system utilizing strong data entry skills. Revised

and implemented new filing system for invoices.

People Link / Corporate Services Inc. South Bend, IN July 2007 – October 2007

Data Entry

• (Temporary Position)Fast paced and proficient data entry skills utilized to process rebates for

Apple Computers