Customer Service Manager

CASSIE MONTAGUE

** ****** *** #***

Clearwater Beach, FL 33767

727-***-**** **************@*****.***

Objective: To excel in a role where I can apply my experience, eternally-

optimistic outlook, and enthusiasm to increase the company's efficiency

while concurrently creating a positive experience for its customers.

Advanced computer skills, Proficient 60 WPM & Advanced-level 10 key

in Word, Excel, Access, Outlook user

Multi-million dollar acct. management 10+ Years AP/AR experience

Able to multi-task in fast-paced

Office operations management environments

Employment History:

Pocatello Railroad Federal Credit Union Pocatello, ID

Admin. Assistant/Receptionist 03/2008- 09/2010

Started as a Teller and was promoted after first year based on performance

level. Managed switchboard for multiple branches, greeted members and

directed to appropriate representatives. Worked with auditors to verify

accuracy of CUNA reports (100% accuracy reviews), and logged and

distributed company mail. Scheduled appointments, represented Credit Union

at Chamber of Commerce Meetings and coordinated PR initiatives for

participation in Children's Miracle Network Telethons. Exceeded job

expectations and requirements with superior customer service skills

utilizing my natural ability to make others feel comfortable and

understood.

Convergys Corporation

Pocatello, ID

Customer Service Rep II 02/2006-02/2008

Assisted customers with troubleshooting, scheduled service calls, accepted

payments, identified and resolved billing issues, activated new accounts,

and promoted equipment and product upgrades. Maintained a positive

relationship between the customer and company by promptly and pleasantly

meeting customer's needs.

HBC Homes/New Concept Mortgage American Fork, UT

Office Manager/Loan Processor 03/2004-09/2005

Supervised office operations including management of AP/AR and scheduling

of employees and subcontractors . Ensured that project costs matched bids

and stayed within budget. Trained employees and was promoted to Managing

Loan Processor. Facilitated loan and origination process, compiled loan

documents, obtained credit reports & appropriate verifications from credit

reporting bureaus, employers, and landlords as needed to prepare and submit

closing documents. Interfaced and maintained excellent rapport with

clients.

Central Utah Communications/WRLD Alliance Fairview, UT

Account Manager 06/ 2000-11/2003

Responsible for managing over 40 clients nationwide, including company's

highest-profile accounts collectively generating 8 digit revenues.

Identified and resolved technical issues while implementing invoicing and

billing procedures. Acted as Marketing Ambassador for sales and marketing

events including National trade shows. Traveled nationally with sales and

marketing team to cultivate and maintain positive relationships with our

customers.

Past and present community involvement:

Volunteer, West Pinellas Little League, Clearwater Beach, FL Presenter,

Adoption Panel, Pocatello, ID PTA President, Mount Pleasant Elementary,

Mount Pleasant, UT Presenter and Teacher for Small Business

Association and Chamber of Commerce Events, Salt Lake City, UT PTA

President, Columbia Elementary, Wenatchee, WA Presenter, Family Affair

State Seminar-Parenting Division-Seattle, WA

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