Customer Service Management
Resume:
Kevin Williams
** ***** ** *** *, Portland, ME **101
************@*****.***
Objective
Seek a challenging and rewarding position with a reputable company
that will allow me to apply my knowledge and education, and further
develop my professional skills.
Education
Southern New Hampshire University, Brunswick, ME, Fall 2010 - Present
Master of Business Administration
Concentration: Project Management
University of Southern Maine, Portland, ME, January 2010 - May 2010
Bachelor of Science in Business Administration
Major: Finance
University of Maine, Orono, ME, 2004-2009
Bachelor of Science in Business Administration
Major: Management
ACADEMIC ACHIEVEMENTS
. Co-Founder of the Society of Financial Service Professionals (USM
Chapter)
. Member of SPIFFY portfolio management club (UMO)
. Dean's List student, National Honor Society member
. Graduate Honors; United States Air Force
. Completed degree while holding a part-time / full-time job
Relevant Employment History
Human Resources Compensation Analyst Coop
Fairchild Semiconductor South Portland, ME May 2010 -
August 2010
. Created budget analysis and modeling tools for executive management
to forecast and determine new fiscal budgets for global
compensation spending.
. Coordinated and executed equity analysis, annual merit and
performance based salary increases, as well as stock grants.
. Processed data change forms for company new hires, terminations,
promotions, etc., to be entered into HRMS.
. Performed market research with the use of independent consultant
companies to determine compensation competitiveness and develop new
compensation strategies.
Assistant Store Manager / Management Trainee Program / Management
Intern
The Sherwin-Williams Company Yarmouth/Bangor, ME May 2008 -
May 2010
. Manage daily operations of a retail business. Duties included
profit and loss analysis, employee development and management,
inventory management, customer service and sales.
Aerospace Maintenance Journeyman
United States Air Force, Maine ANG Bangor, ME
February 2007 - Present
. Responsible for the operational capability of KC-135 military
aircraft.
Professional Skills
. Proficient with all office support and clerical duties, as well as
the use of MS Office programs. Advanced skill and ability with MS
Excel, Word, and Powerpoint.
. Experienced with using computer systems and databases to complete
job tasks.
. Experienced in effectively communicating and working cross-
functionally with many separate business departments in order to
achieve goals.
Contact this candidate