Customer Service Representative

Curtis Wisniewski

Mobile Phone: 210-***-****

Secondary Phone:

E-mail: ****************@*****.***

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OBJECTIVE

Customer Service position or other opportunity utilizing my extensive

customer relations skills and demostrated sucess in handling customer

complaints and improving company image.

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WORK EXPERIENCE

Professional Customer Services Rep

November 2007 - present

Mercury Insurance Group San Antonio, TX

Insurance

Claim's representative

. Main responsibility is to be there for our policyholders and claimants

when they need help the most, after an accident.

. A typical day includes receiving and handling inquiries from

policyholder's, claimants, and repair shops to ensure rapid and fair

claims handling.

. In addition, extensive experience with recorded interviews

and verifing facts of the accident and verify policy coverage.

Able to deal with and fulfill the needs of customers in stressful

situation's., Microsoft Office Suite, Excellent typing and data entry.,

Customer Service Representative

August 2005 - November 2007

KGB inc.(formerly Infonxx) San Antonio, tx

Telecommunications Services

Customer Service Rep.

. Fast paced call center environment taking inbound call's from

customer's in need of directory assistance.

. Internal communications with relevant parties in order to resolve

concerned customer's.

Strong IT skills with the ability to quickly pick up new systems and

procedures, Experience with Linux operating systems,

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EDUCATION

Some College Coursework Completed, Computer & Information Sciences,

1 2008 - I have not graduated

St Phillips College San Antonio, TX

I am currently enrolled at St Phillips working to obtain a degree in the

Computer Science and Engineering.

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SKILLS

Excellent customer service when dealing with customers in Expe

stressful situations rt

Contact this candidate