Customer Service Supervisor

Location:

Posted:

March 09, 2010

FARIAS, PATRICIA

Plainfield IL, 60586

*************@*****.***

Reference Name: John Allen 815-***-**** Reference Name: Ginnie Glowicki 773-***-****

BINDERY OPERATIONS / SPECIAL PACKAGING PROJECTS PROFILE

• Headed operations for printed material, affixing dated material of paper, affixing sequential cards (Perfect

Match), Sampling packets such as coffee packets, shampoo packets, plastic cutting boards inserted inside

envelopes, tabbing (wafer sealing),etc.

• Trained and supervised employees in Double Header machines, Right Angle machines, Bursting machines,

Cutting, Folding, and gluing paper material for Perfect Bound and Saddle Stitch Magazines, Inserting machines,

such as stuffing letter into envelope & sealing.

• Maintain quality standards for customer specifications.

• Computer skills: word, outlook excel

EMPLOYMENT

Data Service Solutions Bolingbrook, IL 3/07-10/08

Plant Supervisor & Q.A. Supervisor

• Coordinate, and schedule 30 employees in mailing activities for a wide range of mailing jobs for Ink Jet

printers, inserters. Provide on-the-job training; evaluate and document individual performance. Work closely

with sales to assess and meet customer specifications.

The Form House, Inc. Bedford Park, Ill. 1/83 – 3/07

Worked many positions within my 24 years with this binding company

• Experience: Receptionist, Shipping & Receiving, Q.A. Supervisor, Customer Service and Billing, and Plant

Supervisor.

• Responsible for Operations of this Binding Company with responsibility for Administration and Production.

Hired, trained, and managed up to 150 employees in Ink Jet Machines, Inserting machines, bursting, cutting,

folding, tabbing and affixing paper printed dated materials, table work, for Magazines such as: Time Inc, People

Magazine, Newsweek, Sports Illustrated Magazine, etc.

• Handled a variety of jobs such as magna-stripping, hanger-affixing, card affixing-perfect match, Labeling, &

E-Patch labeling, sweepstakes materials, brc card tipping, and affixed sample packets to paper material for

perfect bound, Saddle Stitching and Media Packaging such as affixing trays for movie and music CD’s affixed

to boards.

• Monitoring of Daily Production Reports and Inventory Control.

• Key clients Proctor & Gamble and Ivy Hill, Microthin, SVS Cards, R.R. Donnelley.

• Achieved and developed a client base of 25 accounts per month

EDUCATION:

Gage Park School, Chicago, IL / GED