Customer Service Manager
Resume:
SANDEE COHEN
Coral Springs, FL 33071
*********@*****.***
PROFILE
Cardiovascular Technologist with proficient clinical skills. A leader with
** ***** *****ience in management. Motivated and dedicated with a positive
outlook and strong communication and people skills. Recognized for
efficient time management skills and commitment to healthcare.
PROFESSIONAL EXPERIENCE
MICC Jackson North, Miami, Florida 2008
Cardiovascular Technologist
> Performed peripheral vascular and carotid studies.
> Worked collaboratively with healthcare team in performing Stress EKGs.
> Actively participated in the utilization of recordings in the
diagnosis of heart disease and the study of the heart function.
> Provided education to the patients and their families in regard to the
explanation of procedures.
> Partnered with fellow colleagues and supervisors in identifying
problems and developing action plan to resolve those problems.
> Placed patients proficiently on cardiac monitoring equipment.
> Documented and recorded patient information into computer for the
development of video cassette and strip printout of procedure.
> Proficiently performed all clinical duties of a cardiovascular
technician, i.e., adjustment of equipment to obtain quality images,
placed transducer over heart areas, and identified doppler signals for
data measurement of blood flow velocities.
> Collaborated with physicians in the interpretation of test/procedure
results.
IHOP Restaurant/Franchise, Margate, Florida 1997 -
present
Assistant Manager, Server, Cook
> Performs duties as Assistant Manager, Server and Cook for an
established restaurant/franchise.
> Proficient in customer service skills and customer service recovery.
Dr. Harvey A. Frank, DC, Ft. Lauderdale, Florida
2007 - 2008
Chiropractic Assistant
> Provided coverage of the front desk area, i.e., verified insurance,
managed scheduling of appointments, and answered all in-coming phone
calls.
> Greeted the clients and provided excellent customer service.
> Ensured patient medical record confidentiality.
> Opened and closed procedures on a daily basis.
> Gathered data of all new patients and created patient charts.
> Maintained accuracy of patient data and health records.
> Data entry of fees and services into the computer system.
> Efficiently placed patients on and off therapy.
EDUCATION
Specialized Associates Degree/Cardiovascular Technology, 2009
Sanford Brown Institute, Ft. Lauderdale, Florida
Medical Assistant Diploma, 2006
Recognized for High Honors
CERTIFICATES
> EKG
> HIPAA
> OSHA
> CPR
REFERENCES
Available upon request
Contact this candidate