Customer Service Administrative Assistant

PO Box *** Cell: 401-***-****

North Kingstown, RI E-mail:

***** ***********@yahoo.c

om

Dulce Goehler

Experience 04/08 to 10/09 GTECH Corporation Providence, RI

Senior Legal Administrative Assistant

Support four (4) attorneys and one Vice President (Chief

Compliance Officer).

Travel arrangements (domestic and international).

Manage five (5) calendars.

Create and organize legal matters using LawTrac.

Taking memos and typing of letters.

Creating and managing legal billing spreadsheets.

Retyping of marked up legal documents.

Expense reports with multiple currencies.

Coordinating and executing immigration paperwork for Visas and

work permits.

08/07 to 12/07 American Power Conversion West Kingston, RI

Executive Assistant to the CIO (Temporary Assignment)

Manage CIO's constantly revolving schedule, arranging

conference calls and meetings

with multiple time zones.

Travel arrangements (domestic and international).

Event/meeting planning for global company leaders.

Take confidential meeting minutes.

Manage and process expense reports.

Manage and verify charges on company credit card.

Budgeting for meetings.

Translation of French documents into English.

Coordinate transportation arrangements for meeting attendees

from all over the world.

10/04 to 06/07 Bruin Holdings, Inc. Providence, RI

Executive/Personal Assistant

Manage president's schedule, make appointments, and travel

arrangements (domestic and international).

Maintain timetables for various tax returns for twenty

different entities.

Calculate and maintain mortgage payments and apply P&I to loan

spreadsheets.

Process monthly, quarterly, and yearly dividends and trust

payouts.

Take dictation, edit, and write letters for the president.

Assist in overall office and house management.

Planning personal and business events at private clubs.

Miscellaneous personal duties.

8/99 to 10/04 Benefit Concepts East

Providence, RI

Senior Benefits Administrator

Supervision of administrators and clerical staff.

Training new hires and ongoing development training.

Responsible for notifying eligible COBRA participants and

processing time sensitive documents.

Project coordination and third party billing.

Payment and eligibility reporting reconciliation.

Customer service and problem solving.

Monthly system closing and monthly report processing.

3/97 to 7/99 J. Elliott's Deli & Restaurant Providence, RI

Waitress

Food service - breakfast and lunch.

Education 1992 to 1994 Johnson & Wales University Providence, RI

Hotel/Restaurant Internship.

2000 to 2007 Community College of RI

Providence, RI

Liberal Arts English Program

Skills Outlook, Word, Excel, PowerPoint, Access, Lotus Notes, Oracle,

SAP, Documentum, LawTrac, WordPerfect, Internet, Proprietary

Software, Lotus WordPro, Notary Public (RI) and fluent in

Portuguese.

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