Content Quality Control

TERESA STANKER

**** ** ******** ** • Seattle, Washington 98136 • 206-***-**** • *************@****.***

Q UALI TY C ONTROL S PECI AL I ST

Communications Coordination / Content Publishing / Editorial

Highly skilled quality-control professional with 14 years of experience writing, editing, publishing and

managing communications across diverse industries in community, niche and multimillion dollar global

markets. Formidable grammatical, spelling, design and style skills, with the accuracy and speed necessary to

present clear, concise and error-free information to small-town and multinational audiences alike.

Consistently meets tight deadlines and easily adapts to last-minute additions or adjustments, while

maintaining the same high level of performance. Ensures the end product – whether a brief advertising blurb,

20-page newspaper, or web pages and licensing documents for hundreds of corporate clients – is as

impeccable and error-free as possible.

• •

Web content editing/publishing Copy editing/proofreading

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News writing Desktop publishing

PROFESSIONAL EXPERIENCE

CONTENT SPECIALIST, July 2010 – Present

XTREME CONSULTING GROUP INC. – Redmond, WA

Reviews hundreds of Volume Licensing documents in the annual document refresh cycle as a member of

Microsoft's Contracts Excellence Team, part of the Worldwide Licensing and Pricing group. Compares as

many as 30 finalized agreements and supplemental forms in more than 30 languages daily against versions

generated through an online on-boarding program, looking for everything from misalignment and spacing

differentiation, to extra punctuation and font irregularities, to textual changes and incorrect templates.

Reports bugs and tracks issues using various software platforms, including Excel, Visual Studio, and

SharePoint. Researches and provides solutions for core team members regarding various discrepancies with

error reporting and file tracking. Takes on additional side projects, such as finalizing localized documents,

amendment auditing, and verifying quarterly release licensing packets are complete and correctly labeled.

Selected Contributions:

• Additionally discovers and reports potential errors in the original finalized documents, based on the

team’s style guide, on a daily basis. Many high-severity issues which could have impacted business

have been submitted for change requests based on this feedback.

• During the course of one week mid-project, reviewed 112 documents and filed 27 verified bugs,

including 10 top-tier errors which could have impacted the licensing transactions if undetected.

• Identified the cause of a content failure in the team’s tracking log, subsequently realigning the more

than 500 entries and preventing further issues in long-term project accountability.

COMMUNICATIONS COORDINATOR, November 2008 – May 2010

CONTENT EDITOR, March 2008 – November 2008

MAQ SOFTWARE – Redmond, WA

Entered and edited HTML content, as well as provided quality control for three Microsoft OEM

Communications Team web sites, which include marketing, sales, technical and licensing information for

more than 500 manufacturers licensed to distribute Microsoft products. Reviewed corporate letters for

potential content and merge issues. Maintained databases and entered documents in SharePoint. Created

captions, abstracts and security details for articles. Verified product/program calendar dates with Microsoft

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managers and made corrections/edits as necessary. Wrote or updated job aides, training and procedural

documents.

Selected Contributions:

• Led content editing team in posting site content, averaging 90 articles per week, with the lowest

error/correction record.

• Acted as go-between for Microsoft internal managers and the company’s operations (licensing)

centers in processing licensing, pricing and promotional letters being sent to original equipment

manufacturers. Ensured final letters, sometimes numbering more than 500 in one batch, were

properly prepared for individual addressees.

PROOFREADER, AUGUST 2005 – MARCH 2008

ISSAQUAH PRESS INC. – Issaquah, WA

Checked page proofs of three suburban newspapers as well as seasonal events magazines for proper

spelling, punctuation, grammar and style, as well as design issues and factual errors. Conferred with editorial

staff on editorial questions and suggestions. Provided expertise on Associated Press style.

Selected Contributions:

• Assisted managing editor with copy editing.

• Acted as final set of eyes on 15-50 pages of newsprint per day.

COPY EDITOR, JANUARY 2003 – NOVEMBER 2003

SHORELINE EBBTIDE, SHORELINE COMMUNITY COLLEGE – Shoreline, WA

Proofread and edited all written material – news, feature, sports, arts & entertainment and editorial articles,

as well as headlines and photo captions – for biweekly student newspaper. Wrote additional feature articles,

including “This Week in History” column. Helped maintain and reorganize paper archive.

Selected Contributions:

• Mentored students interested in careers in print journalism, using previous experience.

• Maintained a 3.9 GPA while also attending classes full time during three-term tenure.

EDITOR, SEPTEMBER 1999 – JUNE 2002

WEST SEATTLE HERALD, ROBINSON NEWSPAPERS – Seattle, WA

In charge of all editorial content and design of 18,000-circulation weekly newspaper, including news,

features, arts and entertainment, sports, business and opinion articles, as well as associated art. Maintained

print archive as well as electronic story archive. Gathered information for stories through various research

tools, including the Internet, personal interviews and written materials. Answered questions and took

comments posed by readership. Read and evaluated newsworthiness of press releases and other submitted

material. Kept in touch with community to find out what is important to readers.

Selected Contributions:

• Wrote articles for, copy edited and paginated 15-20 pages of news material per week.

• Oversaw work of staff reporter and photographer, as well as freelance photographers,

correspondents and columnists to provide timely, informative and interesting stories.

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FOUR-COLOR PROOFREADER, SEPTEMBER 1998 – SEPTEMBER 1999

UNITED ADVERTISING PUBLICATIONS – Bothell, WA

Instrumental link in the production of more than 50 apartment, home and auto magazines. Compared current

and previous issues’ paginations for layout changes. Checked page proofs for design changes. Looked for

inaccurate information, which could lead to credits, as well as errors in grammar and design. Noted

corrections using standard proofing symbols.

Selected Contributions:

• Maintained the highest average for pages proofed, exceeding 100 pages daily during some weekly

production cycles.

• Assumed lead in redesigning proofing manual and restructuring archive, improving the overall team

workflow.

MANAGING EDITOR, ASSISTANT EDITOR, BUREAU CHIEF, REPORTER,

JUNE 1995 – JUNE 1998

OKINAWA MARINE, US MARINE CORPS – Okinawa, Japan

Advanced through a series of promotions, culminating in management of 10,000-plus circulation weekly

newspaper. Oversaw three-person editorial staff, and provided job training and guidance for 20-person

newsroom. Conferred with executive staff on edition layout and event coverage. Inspected final design of

editions and rearranged content to meet emergency news situations. Modified copy to conform to publication

style and editorial policy. Prepared page layouts; took and edited photos; and wrote headlines, captions,

columns and various news, feature, editorial and sports articles. Maintained paper and electronic archives.

Selected Contributions:

• Earned commendations for providing timely, informative articles with supporting photos for internal

and external audiences during seven-month assignment to Southern Bureau.

• Awarded honorable mention in feature writing, Division of Public Affairs awards; as well as first-place

staff recognition for tabloid-format newspapers during editorial tenure.

OTHER

Freelance:

• Copy Editor, Northwest Asian Weekly, November 2007 – February 2008 • Seattle Chinese Post –

Seattle, WA

• Teacher’s Aide/Proofreader, Brian Halpern, Nursing instructor, 2004 – 2008 • Renton Technical

College – Renton, WA

Volunteer:

• American Cancer Society Discovery Shop, 2005 – 2006 • Seattle, WA

• USO Sea-Tac Center, 2000 – 2006 • SeaTac, WA

• Pathfinder School Library, Seattle Public Schools, 2003 – 2004 • Seattle, WA

EDUCATION

Bachelor of Arts, English and History, 2005 • University of Washington – Seattle, WA

Associate of Applied Science, 2003 • Shoreline Community College – Seattle, WA

Basic Broadcasting Course, 1995 • Defense Information School – Indianapolis, IN

Basic Journalism Course, 1995 • Defense Information School – Indianapolis, IN

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SKILLS

Style Guides: Associated Press Style; familiarity with Chicago Manual of Style; MS style and trademarks;

company-specific style guides

Software: MS Office (Word, Excel, Outlook, Publisher, Communicator); FrontPage; Photoshop; Acrobat;

PageMaker

Workflow Management Software: Visual Studio 2010; Product Studio; Bugger; Content Management

Server 2003; SharePoint

Working knowledge of HTML 4.01

Coursework in basic CSS

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