Customer Service Human Resources
Resume:
Robin Towson
Wallingford, CT. 06492
Telephone: 203-***-****
Email: *******@*****.***
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Objective: To seek new opportunities in human resources so I can utilize my
experience and gain knowledge of new skills.
Experience:
2004 to present Comcast, New Haven, CT.
Payroll Practitioner
Processed bi-weekly payroll totaling 1,000
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exempt, non-exempt employees in multiple states
Detailed audit and review of pay journals and
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other payroll reports
Prepared various payroll and management reports
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Process manual checks requested by employee/
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HR and maintained manual check log.
Partnered with HR on many employee issues
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including terminations, pay changes, and answering benefits related
questions.
Assisted with Benefit and Job fairs
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Tracking of LOA, STD and Workman’s Comp
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Trained employees on new time entry systems
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Sorting and distribution of paychecks
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Completed wage earnings and employment
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verifications
Participated in Comcast Cares day and United
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Way events
Received Outstanding Customer Service awards
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Special projects Completed
March 2010 - Reorganization within our Region,
gained technical employees from MA, NH, VT.
December 2008 - Successful transition from ADP
to SAP Payroll system
August 2006 - Merger with Adelphia Cable
Company. 400 additional employees to my payroll, many were
bargaining unit members.
May 2006 - Acquisition of Susquehanna Cable
Company, additional 65 employees to my payroll.
2001 to 2004 ACME Packaging Corp, New Britain, CT.
Payroll Clerk
Processed payroll for hourly union employees
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Time card entry into SAP payroll system
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Tracked Vacation and Paid Time off
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Input of wage garnishments and monthly union
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dues
Ran various reports to determine monthly bonus
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payouts
Assisted employees with payroll questions
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Entered daily production sheets and provided
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detail costing of materials and operations within a job order.
Assisted Accounts Payable with opening mail,
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invoice entry and approvals, faxing and filing.
Education:
1988 to 1989 Naugatuck Valley Community College, Waterbury, CT.
1987 to 1988 New Milford High School, New Milford, CT.
Diploma
Skills:
SAP and ADP Enterprises Payroll Systems
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Excel, Word, Outlook and Windows
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Customer Service focused
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Team building and Leadership strengths
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Confidentiality
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Strong Communication skills (written and verbal)
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References
Given upon request
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Contact this candidate