SHERRIE CAMPBELL

OBJECTIVE

To obtain a position where my educational background and skills

obtained through previous employments can be utilized to its fullest.

EXPERIENCE

*/**** - ******* Phillips & Cohen Associates, Ltd.

Wilmington, DE

Client Relationship Manager

. Managing the relationship between Phillips & Cohen and our clients on

a daily basis by becoming the subject matter expert for each

designated client

. Receiving, analyzing, and distributing internal and external key

performance indicators and client provided data

. Communicating observations to appropriate decision makers on the

executive and management teams primary job duties

. Coordinate communication between client contacts and internal

departments on a daily basis to fulfill client requests

. Review service level agreements, contracts, and client communications

ensuring client expectations are consistently exceeded

. Resolve internally and externally identified issues quickly,

resulting in the least amount of disruption to performance

9/2008 - 2/2010 Regional Acceptance Corporation

Wilmington, DE

Adjuster II

. Communicate with customers with respect to delinquent accounts

regarding automobile loans and negotiate payment arrangements for

same.

. Process letters of guarantee for insurance claims

. Correspond with customers regarding account inquiries and manage

accounts accordingly

6/2008 - 8/2008 Delaware Hospice

Wilmington, DE

Clerical Assistant

. Processed payroll.

. Assisted with various projects related to general business practice

. Performed general clerical duties

Human Resources Assistant

. Assisted HR recruiter with the daily functions of the HR dept.

. Scheduled interviews, performed reference checks, filing, and various

general clerical duties

3/2007 - 9/2007 WSFS Bank

Claymont, DE

Telephone Customer Service Rep

. Handle all customer banking transactions and inquiries and maintained

account management

6/2005 - 2/2007 AT Systems

Wilmington, DE

Client Services Representative

. Performed extensive research on customer account issues

. Placed orders, handled billing issues, and facilitated sales leads

6/2004 - 6/2005 Winterthur

New Castle, DE

Telephone sales/ customer service rep

. Took catalog orders and handled all customer service issues

5/2003 - 8/2003 Wilmington Trust

Wilmington, DE

Bank Teller

. Performed every aspect of banking related to customer

transactions

5/2002 - 8/2002 Homefix

Corporation Newark, DE

Telemarketer

. Solicited potential consumers regarding estimates on new windows

and/or siding for their homes

5/01 - 8/01; 5/00 - 8/00 MBNA

Newark, DE

New Account Specialist

. Solicited consumers to apply for a credit card

EDUCATION

9/2005 - 1/2008 Wilmington University

New Castle, DE

MBA, Masters in Business Administration

9/2002 - 5/2005 Wilmington University

New Castle, DE

B.A., Business Management

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