Customer Service Training
Resume:
Jim Doss
Lenexa, KS *****
***@*******.***
Summary Statement:
Microsoft Certified System Administrator
Comptia A+, N+
Call Center Supervisor
Accomplished Senior Help Desk Professional
On-site Training Professional
Windows Workgroups and Domain Networking Administrator
Support for Windows 95, 98, ME, NT, 2000, XP, Server 2003, Novell
Payroll Processing/Unemployment Claims
Professional Experience:
Google Radio Automation, Overland Park, KS 9/1992 – 9/2009
(Due to company take overs, company name changed.)
Computer Concepts Corporation 9/1992 - 9/2000
Scott Studios LLC. 9/2000 - 2/2004
DMarc 2/2004 - 2/2006
Google 2/2006 - 9/2009
Customer Service Coordinator / Helpdesk II
Responsible for overseeing call center.
Scheduled tech support training trips and over night pager duties
Database manger, updating all customer records and production of
Software update diskettes.
Traveled on-site to provide training and setup of computer systems.
Diagnosed software issues and resolved hardware problems
Provided phone training for customers on software use
Wrote tech tips for Company Web Site
Was involved in software testing and reporting bugs.
Frick Inc., St. Louis, MO 9/1989 – 4/1992
Claims Specialist/Attorney Acquisition Coordinator
Negotiated contracts with attorneys/representatives for client representation
Consulted clients on claims from separated employees
Prepared clients and attorneys for testimony at hearings
Followed up on results of hearings
Senack Shoe Corporation, St. Louis, MO 10/1987 – 9/1989
Payroll Specialist
Audited sales and hours, calculated commissions
Maintained payroll records and issued checks for 800 employees
Maintained garnishment records
EDUCATION:
RHS Rolla, Mo. 1/1970 – 5/1972 Graduated/Diploma
Tech Skills Lenexa, Ks. 11/2009 – 10/2010 Comptia A+
Comptia Network+
MCSA
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