Project Manager Customer Service

Elena Stevens

**** ******* **, *******, ** ****7

919-***-**** (H), 919-***-**** (C)

*******@****.***

SUMMARY

. Self-motivated, results-oriented team player brings 15+ years experience

and skills in information technologies, software development, tutoring,

technical writing, and translation/interpretation services.

. A creative visionary, equally comfortable collaborating in a team effort,

working independently, or directing others.

. Excellent written and oral multi-lingual skills and fluent in English,

Russian, and Hebrew.

PROFESSIONAL EXPERIENCE

MILLER-MOTTE Technical College 2010-current

IT Instructor

. Teach Microsoft Office courses to students, enrolled in paralegal and

business assistance programs.

. Use explicit teaching style and practical approach to suit individual

needs of students.

AMDOCS, Inc., Morrisville, NC, 1993-2008

Project Manager and Software Developer

. Developed and maintained one of the most reliable applications in

Advertisement publishing.

. Improved process performance in the area of responsibility by

collaborating with the customers, creative approach to the project design

and innovative strategies.

. Wrote technical training manuals for company's new employees that

resulted in getting them up to speed quicker and increased their ability

to work independently. That also saved the company a great deal of money.

. Developed team members into application experts. Trained new employees in

the company-specific tools.

. Authored and delivered multiple highly-praised presentations for new

products and processes.

. Wrote technical specifications and process overviews for internal and

external customers.

. Coordinated tasks among development teams located across different

continents.

. Maintained on-going contact with global customers that ensured customer's

satisfaction with software quality. Received multiple Certificates of

Appreciation for problem solving and customer service.

. Analyzed customer needs through ongoing contacts with the system users

and supervisors.

PRIVATE TOUR COMPANY, Moscow, Russia, 1989-1992

Multi-lingual Tour Guide

. Led tour groups and interpreted for visitors from many foreign countries.

. Tutored multi-national groups of foreign exchange students in language

and cultural diversity.

PUBLIC SCIENCE AND TECHNOLOGY LIBRARY, Moscow, Russia, 1984-1989

Informational Systems Designer / Software Developer

. Researched, designed, and developed automated multi-lingual Information

Retrieval system for largest science and technology library in Europe.

. Conducted customer surveys and designed new multi-lingual contextual

retrieval systems that required no additional customer training.

. Developed guidelines for references readability in multiple languages.

Trained staff in documents annotation

. Wrote all specifications for database.

TECHNICAL SKILLS

Cobol/VMS/DBH, Cobol/Unix/Oracle/SQL, PL1, MS Office suite (Excel, Word,

Power Point, Outlook)

EDUCATION

MA in Information Science and Technology,

MA in Structured and Applied Linguistics,

MA in Translation and Interpretation

Kharkov State University, Ukraine (with honors), 1984

PROFESSIONAL DEVELOPMENT

IBM Software development training, Tel-Aviv, Israel, 1992

PRESENTATIONS AND PUBLICATIONS

. Morphological synthesis in automatic English-Russian translation

. Automated interactive search for scientific references (The winner of

young scientists' competition, Russian Academy of Sciences)

. Political Prediction Systems: semantical analysis of media sources during

Presidential elections campaign

. Automatic Listing Maintenance in Yellow Pages business

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