Administrative Assistant Human Resources
Resume:
*** ********** **** 662-***-**** /
Olive Branch, MS sherriesjohnson@gmail.
Sherrie S. Johnson
Objective To pursue a full time position with a productive
and competitive organization.
Experience 2007-2010 Direct Adjusting Co.
Memphis, TN
Claims Representative
Adjust and denied auto property damage and bodily
injury claims.
Evaluated and negotiated settlement on bodily
injury claims.
Investigated claims to determine liability.
Recorded interviews of all parties involved.
Handled a pending of 120-150 claims.
Daily communication with competent specialist.
Daily documentation of claim activity in the claim
system and follow company process.
Prepared final settlement check issuance and all
associated paperwork.
Daily assurance of customer satisfaction.
Daily interpretation of policy and determined
coverage.
2001-2004 Direct Adjusting Co.
Memphis, TN
Claims Representative
Adjust and denied auto property damage and bodily
injury claims.
Evaluated & negotiated settlement on bodily injury
claims.
Investigated claims to determine liability.
Recorded interviews of all parties involved.
Handled a pending of 80-90 claims.
Trained newly hired adjusters.
2001-2001 Sam's Town Tunica
Tunica, MS
Food Shift Supervisor
Daily assurance of efficient and effective
restaurant operations.
Managed 50 employees.
Delegated duties to restaurant staff.
Handled guest complaints.
Communicated daily with Food & Beverage Director,
Assistant Director, and Executive Chef.
Controlled FTE.
Responsible for employee scheduling.
Other interoffice tasks include daily payroll,
employee performance evaluations, and kudos,
counseling, and daily recording of employee
attendance.
2000-2001 Sam's Town Tunica Tunica,
MS
Administrative Assistant
Completed daily payroll.
Communicated daily with Human Resources and Payroll
Department.
Answered telephone, filed, typed, faxed, and
processed new hires.
Other interoffice tasks included the use of
Microsoft Word, Microsoft Excel, Power Point, and
10 key calculations.
1999-2001 Sam's Town Tunica
Tunica, MS
Food Shift Supervisor
Daily assurance of efficient and effective
restaurant operations.
Managed 75 employees.
Delegated duties to restaurant staff.
Handled guest complaints.
Communicated daily with Food & Beverage Director,
Assistant Director, and Executive Chef.
Controlled FTE.
Responsible for employee scheduling.
Other interoffice tasks included daily payroll,
employee performance evaluations, and kudos,
counseling, and daily recording of employee
attendance.
1998-1999 Sam's Town Tunica
Tunica, MS
Hostess/Cashier
Cash register operations.
Daily reconciliation of cash drawer.
Answered telephone, greeted and seated guests, and
delegated duties to servers and runners.
Education 1996-2001 Mississippi Valley State
University Itta Bena, MS
B.S. (Professional Studies) Business Administration
GPA (3.0)
Organization
Chairperson, ICS Parent Headstart Association
(2000-2001)
Youth Village Volunteer
Awards 1998 All-American Scholar Student.
2003 Direct Claims Representative of the Year
References Available upon request.
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