Customer Service Human Resources

Julie Packwood

***** ****** **., ********, ** ***92

Home Phone: (951) 302 - 8088 Cell Phone: (951) 970 - 3045

**************@*****.***

Summary of Qualifications

. Extensive experience performing administrative and clerical skills

. Background in the banking and financial field

. Possess a Bachelors Degree in Business Administration with concentration

in Human Resources

. Well-organized, self-motivated individual with ability to rapidly learn

new tasks, works well under pressure, and communicates ideas clearly and

effectively.

. Track record for consistently delivering a high level of job performance.

. Excellent organizational skills, strong attention to detail,

enthusiastic, extremely dedicated, and exceptionally dependable

. Extensive computer training, (PC and Mac) including knowledge of MS Word,

MS Excel, MS PowerPoint, MS Outlook, Lotus Notes, JD Edwards, Travis

COBRA Software, and Clear Benefits Human Resources Information System

Professional Experience

Clear Benefits, Temecula, CA

COBRA Administrator 10/2008 - Present

. Perform a high level of data entry for COBRA related services - create

COBRA accounts, and revise accounts

. Send out COBRA packets, coupons, and various letters and statements

. Process COBRA payments, by applying to proper accounts daily

. Perform deposits daily by balancing checks to reports, process deposits

online at Bridge Bank

. Assist with enrollments and terminations, update carriers via EDI, fax or

email

. Audit enrollment forms for completion and errors

. Maintain a high level of confidentiality

. Work on various administrative projects

Open Solutions, Murrieta, CA

Proof Operator / Balancer

7/2006 - 9/2008

. Single pocket proof and balancing of over the counter items

. Amount entry, reject re-entry and balancing teller corrections

. 10 key by-touch calculations

. Administrative skills such as faxing, copying, filing, data entry

Fairfield Residential, San Diego, CA

Human Resources Administrative Assistant

2/2002 - 9/2003

Managed the Worker's Compensation Claims and Leaves of Absences for

six states, 1,200 employees

. Managed the distribution of Employment Posters to 140 properties and

construction sites

. Managed the Safety Hours Program for 140 properties and construction

sites

Assisted with Payroll, Benefits, Recruiting and other aspects of Human

Resources

. Distributed mail and faxes to the Human Resources Department, as well

as managed the HR Hotline (help desk via telephone and e-mail) and

ordered supplies for the department

. Administrative skills such as composing business correspondence,

scheduling appointments, creating forms and reports, documenting

meeting minutes, documenting office policies and procedures, and

processing new hire / termination forms

Julie Packwood

32432 Angelo Dr., Temecula, CA 92592

Home Phone: (951) 302 - 8088 Cell Phone: (951) 970 - 3045

**************@*****.***

Advanced Network Inc., San Diego, CA

Deposit Processor / Cash Management CSR

7/1996 - 2/2002

Cash Services, Customer Service Representative - April 2001 to February

2002

. Administrative skills such as faxing, filing, typing, ten key by

touch, data entry, creating forms and spreadsheets

Determined cash orders by working with a customized software program

Worked closely with internal and external customers to

troubleshoot cash delivery problems

Maintained records and reports

Deposit Processing, Deposit Processor - July 1996 to April 2001

Performed a high level of data entry, entering checks and cash into

customized software program

Provided a high level of customer service by timely and accurate

processing of ATM deposits (cash and checks)- daily average 3 to 4

million dollars

. Processed Lockbox payments

. Scrutinized checks for correct information before processing deposits

in customized software program

. Performed data entry in Star System to credit or debit accounts

. Performed research on microfilm requests of deposit and check copies

. Administrative skills such as ten key by touch, filing, word

processing, creating excel spreadsheets, copying, and data entry

First Interstate Bank, Poway CA

Bank Teller / Branch Service Assistant

6/1994 -

6/1996

. Provided customer service, processed customer transactions, processed

special service transactions, cash handling.

. Data entry of new accounts, and account maintenance using

Integrated Bank Application Systems.

Education

. Bachelors Degree in Business Administration - National University

2001

Concentration in Human Resources; graduated Cum Laude with 3.5

G.P.A.

. A.S. Degree in Business Administration - San Diego Community College

District 1996

Contact this candidate