Project Manager

MILTON J. KNIGHT III (Jim)

**** ******* **** ****: 757-***-****

Virginia Beach, Virginia 23456 Email: **********@*******.***

PROFESSIONAL EXPERIENCE:

Project Coordinator, Hewlett Packard, Norfolk, Virginia (7/2007 to 8/2010)

. Project managed the replacement of 1600 COMSEC encryption devices

deployed throughout the DoD Navy Marine Corps Intranet (NMCI) network.

Developed project plan, schedule and implementation procedures.

Initiated and tracked new equipment shipment requests. Monitored and

documented project's progress providing weekly status report to the

customer and senior management.

. Compiled comprehensive standard operating procedures (SOP) addressing the

configuring of a new COMSEC encryption device to be placed into service

within the NMCI network. SOP provided field technicians with detailed,

step-by-step instructions for equipment set-up, configuring of parameters

and the loading of communications security keying material.

. Processed and documented the issuance of over 1500 DoD Public Key

Infrastructure (PKI) server certificate requests. Developed and

maintained MS Access database utilized to track both the issuing and

expiration of all PKI certificates in use.

. Coordinated, documented and reported on NMCI Service Level Agreement

(SLA) supporting PKI network cryptologic logon performance measurements.

Scheduled assigned testing, recorded all test results and produced

monthly report. Developed MS Access database and "Quick Reference Guide"

to assist regional managers with both the execution and reporting of the

SLA.

. Correlated large quantities of data supporting the issuance of over 3000

system administrator computer Smart Cards. Developed and maintained MS

Access database utilized to track and verify system administrator's

ability to logon to the NMCI network.

Project Manager, Verizon Business, Silver Spring, Maryland (12/2003 to

12/2006)

Project managed the implementation of numerous projects of various scope,

size and complexity for Large Business customers. Executed Project

Management Institute (PMI) techniques and methodologies consisting of

Project Initiating, Planning, Executing, Monitoring & Controlling and

Closing Processes.

Organized, directed and coordinated project team resources, both internal

and external, in the provisioning, migration and/or network upgrade of a

broad range of Verizon Business telecommunication's products and services.

Provided extensive administrative, managerial and technical support for all

project related issues throughout sale of products and services, contract

verification, network/circuit engineering, outside plant design,

construction, equipment installation and test & turn-up of voice and data

services.

Collected, compiled and maintained a wide variety of comprehensive

documentation required for the execution and administration of individual

projects. Utilized both commercial software and/or proprietary software

applications to compile and generate detailed project plans, timelines,

status reports, tracking spreadsheets and project briefings.

Serving as the project's single point of contact, maintained close liaison

across all lines of business, the customer and vendors by conducting

project meetings, conference calls, email correspondence and onsite

meetings in order to optimize project integrity, quality and operational

efficiency.

Negotiated and escalated as necessary with all levels of management to

resolve conflicts and problems that would negatively impact the overall

success of the project. Quickly identified root causes and implemented

both corrective actions and preventive measures in an expeditious manner.

Scheduled and tracked the delivery, installation and testing of both

Verizon Business and customer network components. Worked extensively with

Business Office personnel to facilitate all project associated service

order activity was issued correctly and in a timely manner. Ensured all

project deliverables were delivered on time and adhered to strict

specifications and requirements.

Conducted thorough project close-out and billing review with the customer

verifying all project requirements were satisfied, services were billing

accurately and that a smooth transition occurred from project related

activities over to customer's Service Account Representatives.

Authored and presented in-depth training material to other divisions within

the organization addressing a variety of project management related topics.

MILTON J. KNIGHT III (Jim)

2648 Pulaski Loop Home: 757-***-****

Virginia Beach, Virginia 23456 Email: **********@*******.***

PROFESSIONAL EXPERIENCE: (continued)

Consistently received rating of "Outstanding" on all customer project

surveys and was personally requested by customers to project manage their

subsequent telecommunication's related projects.

Service Order Implementer, Verizon Communications, Silver Spring, Maryland

(11/1999 - 12/2003)

Directly responsible for the provisioning and implementation of a multitude

of service order requests placed by a variety of Large Business customers.

Organized, coordinated and managed the execution of implementation

processes and procedures within a fast paced, technical environment.

Utilized complex proprietary software tools and applications to isolate and

resolve service order related issues, research technical databases and

monitor all phases of the project throughout the implementation process.

Created and maintained detailed service order tracking spreadsheets in

order to keep the customer and internal resources informed on all aspects

of the project.

Ensured that provisioned products and services complied with customer's

service order requirements and those services operated within assigned

specifications.

Effectively coordinated multiple projects from initiation through to

completion and follow-up with excellent problem solving abilities.

Interfaced daily with internal resources and the customer providing

technical guidance and resolving problems regarding service order issues

and concerns.

Compiled and designed easy-to-understand service order implementation

procedures and presented material to fellow employees throughout on-the-job

training sessions. Provided technical direction and support to internal

team and mentored coworkers.

Assumed the duties and responsibilities as "Team Leader" for a period of

eight months during a Test Center personnel shortage. Effectively managed

day-to-day operations, directed customer escalations and maintained a high

level of quality control over all aspects of the circuit provisioning

process.

SECURITY CLEARANCE HISTORY:

. Active SECRET with TS/SCI Eligibility (SSBI dated 4/25/08), Hewlett

Packard (7/2007 to 8/2010)

. TS/SCI/CI Poly, Lockheed Martin, Management & Data Systems (9/1998 to

10/1999)

. TS/SCI, Klein & Stump Incorporated (4/1997 to 2/1998)

. TS/SCI/CI Poly, United States Navy (8/1977 to 2/1997)

EDUCATION:

. MASTERS CERTIFICATE IN PROJECT MANAGEMENT

George Washington University School of Business (April 2006)

COMPUTER SKILLS:

. Microsoft Outlook, Word, Excel, PowerPoint, Access, SharePoint, Internet

Explorer, Adobe & Windows Vista.

MILITARY SERVICE:

. 20 years of distinguished naval service in the field of cryptologic

communications retiring as a Senior Chief Petty Officer (E-8).

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