Customer Service Manager

LATONYA EDWARDS

**** *******-***** *** 407-***-****

*****.*******@****.***

PROFESSIONAL EXPERIENCE

C.S.R. AWI/ Faneuil Unemployment Compensation

Orlando, Fl

**/** -

Current

.Inbound calls from unemployed clients.

.Prepare and process paperwork for 15RQR's and client changes.

.Note accounts accordingly to reflect current activity.

.provide up to date information to clients pertaining new laws and claim

changes

. Perform other duties as assigned.

Staff Accountant Affirmative Arco Management, LLC

Orlando, Fl

09/06 - 04/08

ESSENTIAL FUNCTIONS

.Saved company revenue of up to 65% by using vendors in a controlled

budget.

.Audits of accounts payable.

.Prepared daily owner reports

.responsible for month end bank reconciliation

.responsible for bank deposits and journal entries

.assist with financial statements

.manage accounts receivables and coding of all invoices

.responsible for reporting delinquencies to Equifax

.preformed other tasks as assigned

Accountant/ Assistant Business Manager Millennium Palms Apartments

Orlando, Fl

11/02-08/06

ESSENTIAL FUNCTIONS

. Raised occupancy by 43% therefore lowering delinquency and maintaining a

98.5% occupancy

. Processes invoices with batching into property accounting software on a

defined schedule

. Prepares tenant rent billings, tenant bill backs and batch into property

accounting software

. Rent collections

. Makes bank deposits following cash receipts journal posting procedures

. Posts rent payments to tenant ledgers on a defined schedule, batching

into the property accounting software

. Prepares delinquency reports for the property manager

. Assists with vendor packaging

. Assists with reviewing and abstracting lease documents

. Enters lease information into property accounting software

. Distributes monthly financial reports

. Maintains current rent roll

. Maintains current stacking plan

. Maintains purchase order tracking

. Assists with tenant inquiries

. Assists with customer service, daily operational issues, tenant

inquiries, tenant visits

. Performs other duties as assigned

Numerous temporary jobs in Accounting, Logistics and Hospitality 05/08 -

current.

SKILLS:

Microsoft Application: Ms-Word, MS-Outlook, Ms Excel, Ms-PowerPoint,

Explorer, Yardi and Rent Roll.

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