Customer Service Manager

James B. Hardcastle

**** * **** *** **** ****

Phoenix, AZ 85037

Cell 480-***-****

Home 623-***-****

E-Mail: ************@***.***

Highlights of Qualifications

. Strong written and oral communication skills

. Flexible team member and the ability to work independently

. Organized, detail-focused, and a self-starter

. Able to meet deadlines under pressure

Work Experience

Chem Research, Co. Inc - FAA Team Lead Chrome Plating Dept (08-10 to

Present)

. Facilitate expedite work

. Adhere fixed processes and flight safety work

. Train and update staff on NADCAP quality systems

Chrome-Tech of Wisconsin, Franklin, WI - Operations Manager (2009 to

current)

. Schedule and coordinate production process

. Develop cost effective plating formulas

. Train and enhance skill sets of the production staff.

Treffer's DBA PAS Technologies, Phoenix, AZ -Product Line Manager (2007 to

2008)

. Managed chrome plating, grinding, valve cell, and carriage departments

. Development of Class 4 thin dense chrome plating process (BAC-5709)

. Maintain specifications for aerospace customers NADCAP/AS9100

Arizona Hard Chrome, Phoenix, AZ -Plating Manager (2004 to 2007)

. Responsible for production of the chrome plating department

. Supervise safety, environmental, cost control, and product control

. Developed new processing procedures for mining and gas industry

Alpha Processing Inc, Chicago, IL-Supervisor of Operations (1999-2004)

. Delta-Air Voss Leveling-cut to length-operations

. Pangborne Shot Blaster

. Oversee shipping and receiving

Chrome Deposit Corporation C/O Birmingham Roll Service Midfield, AL-Plant

Manager (1993-1999)

. Manage the daily production, quality and customer service

. Responsible for safety, environmental regulations and meeting profit

margins

NEO Industries, Portage, IN--(1982 -1993)

. Director of Technical Sales (90-93) Design and expand new products and

target market areas to generate new client and increase profitability

. Sales Representative (88-90) Maintain and increase sales volume by

servicing accounts to insure product quality

. General Foreman of Technical and Precision Plating (85-88) Safety &

quality; employee & maintenance schedules

. Shop Foreman (84-85)

. Chrome Plater and Crane Operator (82-84)

Education

Northern Illinois University-DeKalb IL 1990 -Customer Service Program

Hammond High School-Hammond IN 1982

Statistical Process Control and Customer Quality Audits; Inland Steel-East

Chicago, IN

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