Customer Service Manager
Resume:
Blanca A. Gomez
Long Beach, CA. 90807
Cell phone: 323-***-****
***************@*****.***
Objective:
Seeking employment with a professional and stable and seasoned Company
where I can offer my skills and experience in the Property Management and
Leasing field, while learning new trades and prove myself through hard work
and merit.
Experience:
May 2010 to Present Wyvernwood Garden Apartments Los Angeles, Ca.
Relief Leasing Consultant and Office Clerk
Temporary Leasing Consultant for a 1,100 unit open Community. Answering
incoming calls from Prospects and Residents, setting up appointments for
callers interested in viewing vacancies and touring Community and typing in
information on pop-up card system. Showing vacancies, gathering all
required documents for new applicants, doing concessions when applicable,
taking in rents, writing out rent receipts, putting together files for new
Residents, scheduling appointments on out-look for contract signing,
advertising rentals on Craig's List, filing, data entry, taking maintenance
work orders and dispatching them.
November 2008 to May 2010 Efficient Lighting Co. Gardena, CA.
Customer Service Representative/Telemarketer
Making 100 to 250 calls a day through leads and promote Southern California
Edison rebate program to Property Management and Property owners and
explaining to them about program and its benefits. Booking appointments to
audit buildings, confirming appointments, entering appointment dates and
times on outlook, data entry, mailing or e-
mailing out rebate program information. Receiving incoming calls from
previous clients with questions, problems or concerns and providing
clerical assistance when needed.
July 2007 to November 2008 Gardner Management Rancho Palos Verdes, CA
On-site Resident Manager
On-site Manager for a 60 unit building, coordinating maintenance for
occupied units, vacancies and around building. Marketing, experience with
On-site on line software & to run credit checks, working directly with the
in-house Maintenance and outside Vendors. Collecting monthly rents,
composing professional letters to Residents, posting 3 day or 60 day
notices, bank deposits, running credit checks for potential Tenants,
filling out rental contracts among other clerical duties.
Education: 1987-1990 Lakewood High School
Lakewood, CA.
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