Customer Service Manager
Resume:
Crystal Murphy
Chicago Illinois 60610
Career Objective
To obtain a challenging accounting position that will permit the use of
current skills to their maximum potential while honing and developing
additional knowledge and abilities.
Education
2006- 2007
Truman College
Courses Studies: Accounting
1996-2000
Marshall High School
Courses Studied: General Education
Soft Skills
Microsoft Office
Windows Operating System
Typing 60 wpm
Career Experience
May 2009 - February 2010
Rock of Ages Baptist Church, Maywood Illinois
Position: Accounts Receivable Coordinator/Accounts Payable Coordinator-
Manage a staff of several temporary employees. My duties include ensuring
the completion of a multitude of AP and AR duties. These duties include the
coordination of purchase orders and tax payments for fourteen (14)
properties. My other responsibilities include tasks such as cash batching
and application, bank reconciliations, NSF payments, credit card processing
and payroll.
May 2007- April 2009
American Planning Association, Chicago Illinois
Position: Assistant to Registration Coordinator- Assist with all web and in-
house credit card transaction, and lock box receipts for proper accounting.
Reconcile registration cash deposit batch totals to bank totals.
Responsible for the accurate and timely reconciliation of accounts and/or
reports for daily PayPal transactions, Month end close, and detail the
reimbursement of fees collected for chapter and division conferences.
October 2006- May 2007
The Recruiting Resource Group, Schaumburg Illinois
Position: Temporary Agency- Accounts Receivable- Enter rebates into payable
system and post money on accounts, reconcile discrepancies with customers,
via phone, verify rebates are accurate, verify amount owe is accurate, and
contact outside vendors and customers as needed
October 2005- September 2006
Terminix, Glenview Illinois
Position: Customer Service Manager- Advanced communication skills, computer
proficiency and overall organizational ability to deal with customer issues
and follow-up to ensure customer satisfaction; billing inquiries, accounts
payable/receivable, daily reports and record keeping.
January 2005-September 2005
Comcast, Schaumburg Illinois
Position: Customer Account Executive- Provides inbound telephone support
via a proprietary computer system to customers experiencing technical
difficulties and equipment problems in order to reduce service calls and
improve customer satisfaction.
September 2003-December 2004
Risk Management Alternatives, Mt.Prospect Illinois
Position: Collection/Account Representative- Duties include providing debt
management and consultation services to debtors of client bank card
portfolio. Daily outbound / inbound call handling and database management.
Contact this candidate