Management Manager

DWIGHT A. WILLIAMS

******************@*****.***

**** ****** ***** ****: 708-***-****

Olympia Fields, IL 60461 Cell: 312-***-****

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QUALIFICATIONS SUMMARY

. Results-driven professional with a background in project management,

process improvement, strategic planning, organizational change, and

business analysis for financial services companies.

. Solid analytical and communication skills. Proven abilities to lead

work teams, manage projects, deliver assignments on time and on budget,

and exceed client expectations.

. Chicago MBA with PMP certification and numerous insurance

professional designations.

PROFESSIONAL EXPERIENCE

BLUE CROSS BLUE SHIELD ASSOCIATION, Chicago, IL

Program Manager, Strategic Services Division 6/08 -

Present

Provide Blue365 program management leadership to support the development

and roll-out of a suite of consumer engagement tools designed for insureds

of the 39 independent BCBS companies.

. Manage program status reporting, issue management, change control and

program financials.

. Identify and implement solutions to improve processes and enhance program

capabilities.

. Developed and implemented customer service framework to support member

inquiries from participating Plans. Improved response time 63% while

volume increased 300%.

. Led the implementation of a Google Analytics reporting solution for

Blue365 Web site.

. Co-led Blue365 Web site platform migration project involving an external

hosting partner

IBM GLOBAL BUSINESS SERVICES, Chicago, IL

Managing Consultant, Strategy & Change Consulting 7/05 - 6/08

Practice

Deliver operational strategy and change management solutions to financial

services industry clients.

. Completed a process reengineering project for new business operations at

a leading financial services company. Identified $3.5 million in savings

from process improvement and business consolidation.

. Led the development and completion of best practices research for a

leading group life and disability provider who sought insights on cost

reduction trends within the small group customer segment.

. Redesigned front and back office business processes for a leading group

insurance carrier on a systems implementation project. Estimated

financial impact of process and technology enhancements was $26 million

over 10 years.

. Developed an IT workforce management strategy and roadmap for a major

credit card issuer.

. Winner of Strategy & Change Service Excellence Awards in 2006 and 2007.

ZURICH NORTH AMERICA, Schaumburg, IL

Contract Consultant, Business Engineering - Strategic 2/04 - 7/05

Initiatives Group

Delivered process consulting, change management and project management

services on projects led by Zurich's business engineering and project

management area. Billed 45+ hours per week under contract.

. Developed robust commercial underwriting capacity models to measure front-

line underwriter productivity using ARIS business process management

(BPM) software.

. Completed detailed underwriting process and technology reviews for the

Specialties' A&H, Global Energy and Canadian-based commercial insurance

business units of a leading P&C insurance carrier.

DWIGHT A. WILLIAMS

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CNA FINANCIAL CORPORATION, Chicago, IL

Director, Strategic Planning Group 9/01 - 10/03

Partnered with business unit executives to develop, implement and monitor

growth strategies. Managed and delivered key process improvement

initiatives for the business units.

. Developed a detailed business strategy and implementation plan for the $1

billion Group Benefits insurance business unit. Strategy led to increased

focus and clarity in ongoing operations.

. Developed and implemented a rigorous strategy progress tracking and

reporting framework that provided the CEO with visibility into

implementation progress, issues, benefits and expenses.

. Implemented a redesigned licensing function for the Life Operations

business that resulted in significantly reduced cycle times and a 70%

decrease in the licensing application backlog.

CAP GEMINI ERNST & YOUNG LLC, Chicago, IL

Manager, Financial Services and Insurance 8/98 - 8/01

Consulting Practice

Provided strategic and operations consulting services to insurance and

financial services clients.

. Co-lead on two merger/integration projects for a large Excess &

Surplus lines carrier that resulted in efficiency, technology and

headcount reduction savings of $15 million.

. Program Management Office (PMO) Manager for a $100 million business

and systems transformation project at a leading brokerage firm. Directed

activities of six PMO coordinators.

. Winner of the CGEY Top Performer Award in 2000 (top 15% recognition

within firm).

KPMG PEAT MARWICK LLP, Chicago, IL

Senior Consultant, Insurance Technology and Operations 7/97 - 7/98

Consulting Practice

Delivered management consulting services on strategic, operations and

technology projects to companies in the financial services marketplace.

EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT, Oak Brook, IL

MPM, Project Management (85% complete) Expected,

2011

UNIVERSITY OF CHICAGO, Booth School of Business, Chicago IL

MBA, Accounting and Finance 1996

DEPAUL UNIVERSITY, College of Commerce, Chicago, IL

BS, Finance - Golden Key International Honour Society 1983

CERTIFICATION / TRAINING

PMP, Project Management Professional CLU, Chartered Life Underwriter

PAHM, Professional, Academy for ChFC, Chartered Financial Consultant

Healthcare Management

RHU, Registered Health Underwriter CPCU, Chartered Property Casualty

Underwriter

Additional Training: BCBSA Leadership Certificate Program, Google

Analytics, WebTrends Analytics, WebSphere Business Modeler, IBM Advanced

Component Business Modeling, ARIS Process Modeler, Lean Sigma Black Belt

Training

Contact this candidate