Customer Service Management

** ********* ** • Boston, Ma

Phone ********* • E mail *************@*******.***

Ivandra Teixeira

Objective

To finish college with a carrier that would get me a job to maintain

my family and I.

Education

Sept, 03 2005 to Jan, 30 2007 Newbury College [ City,

State ]

Business Management

Not complete

Sept, 08 2001 to May, 10 2005 J. E. Burke

High school

Diploma

Work experience

April, 27 2009 to present Maximus

Boston, Ma

Call Center/Customer Service Rep., Level II

Function as the front line contact for all Members by

responding to high volume of income calls from Members and

prospective Members.

Provides members with all current information of the options

of the program that is available.

Accesses, read and interpret client data element on all systems

including MMIS, MA 21, REVS, and MassServe.

Completes all related paper work related, including

enrollment forms within established timeframes and guidelines

Conduct all interaction with member in a discreet, courteous

and professional manner.

Call Center/Customer Service Rep. Level 3

Function as the front line contact for all Providers by

responding to high volume of income calls from Providers and

prospective Providers.

Provides a high level of service to both internal and external

customers while maintaining confidentiality in both verbal and

written form.

Responds accurately to provider’s inquiries regarding

Mashealth policies, procedures, benefits, claims and eligibility.

educating and instructing Providers on routine policy matters

such as, eligibility and enrollment, claims and premium billing,

managed care services, transportation and special programs.

communicates with Providers on enrollment, credentialing,

and certification issues.

Aug, 2007 to august 2009 Laz Parking Boston, Ma

Cashier

Money management

Customer service

Register

Jun,2006 to Aug,2006 Save A Lot

Roxbury, Ma

Jan, 2004 to Oct, 2005

Head Cashier

Money management

Customer service

Cash register

Train new cashier

Make sure everything is on place at the end of the night

Feb, 2006 to May, 2006 Tropical food

Roxbury, Ma

Cashier

Money management

Customer service

Cash register

Nov, 2005 to Jan, 2006 Boston Market

Boston, Ma

Cashier / Server

Money management

Customer service

Serve customer pleasantly

Interests and activities

Sports, work with the airlines, and work as a secretary.

I enjoy working with people.

Languages

English

Cape Verde criolo

Spanish

Filght con..N7bzqz customer todd

Contact this candidate