Customer Service Representative

EMPLOYMENT HISTORY

COVANCE SAN DIEGO, CA **. **09 - 07.2010

Program Representative (09. 2009 - 07.2010)

- Respond to inbound hotline calls from doctors, pharmacies, and

patients

- Document each inbound and outbound calls in the Siebel system

- Document the nature of the call and the resolution to the

Siebel system

- Provide passwords and locked account technical support issues

- Triage calls as appropriate

- Assist callers with website navigation and program information

- Determine each patients comprehension and qualify them for

medication

- Administering surveys

- Data entry in the Admin and Security data bases

- Report Pregnancies and Adverse Events to the proper

manufacturer

- Create Safety edit work lists and triage to the Risk

Management group

Mobility Solutions San Diego, CA

08. 2008 - 01. 2009

Customer Service Representative (08. 2008 - 01. 2009)

- Processed Treatment Authorization Requests

- Respond to inbound calls and document the contact

- Obtained Prior Authorization for medical devises

- Bill and collect payments from out of pocket payers

- Follow up on pending authorizations

- Assist walk in customers

Crumbs of Paris San Diego, CA 03. 2007 - 11. 2007

Front Counter Receptionist (03. 2007 - 11. 2007)

- Greet customers and assist them with orders and questions

- Handle multiple phone lines and document each contact

- Prepare, organize and keep track of all customer and hotel contracts

- Bill and collect payments from clients, hotels, and business

- Schedule appointments

- Organize and schedule cake deliveries to hotels and resorts

EDUCATION

MEDICAL ADMINISTRATION AND INSURANCE BILLING

Diploma

Valley Career College

El Cajon, CA

Giavanni Koury

1134 TULSA ST.

El Cajon, CA 92019

Phone: 619-***-****

*********@***.***

Contact this candidate