Customer Service Representative

***** **** *** ****** ******, CA *****

Phone 510-***-****

*************@*****.***

Diane M. Dixon

PROFILE

Administrative and General Accounting support professional offering

versatile office management skills and proficiency in Microsoft Office

Programs.

SUMMARY OF QUALIFICATIONS

> Honest, reliable and productive worker; self-motivated; takes

initiative

> High level of creative energy combined with strong organizational

skills

> Can be trusted to handle complaints diplomatically and efficiently

> Thoroughly familiar with all general accounting procedures

> AS400, 10 key by touch, MS Word, MS Excel, Outlook, Power Point

BOOKKEEPING

* Responsible for accounts payable via vendor contact and Stellent

Imaging/coding

* Accounts receivable for client check processing, apply, post, deposits

* Resolving clients' billing questions and concerns

* Training and supervising office staff

* Data entry, answer multi-telephone lines, place service calls, tech

route coordinating

MANAGEMENT

* Responsible for the efficient and safe operation of an apartment

complex

* Screened applicants, ran credit checks and performed various

administrative duties

* Developed problem solving, decision-making and conflict resolution

skills

* Supervised employees and monitored work being done; worked well with

product and service vendors

OFFICE ADMINISTRATIVE

* Collect, count and disburse money, do basic bookkeeping and complete

banking transactions

* Communicate with customers, employees and other individuals to

answer questions or explain information

* Answer telephones, direct calls and take messages

* Compile, copy, sort and file records of office activities, business

transactions

* Complete and mail bills, contracts, policies, invoices or checks

* Compute, record and proofread data and other information such as

records or reports

* Maintain and update filing, inventory, mailing and database

systems, manually or computer

* Open, sort and route incoming mail, answer correspondence and

prepare outgoing mail

* Review files, records and other documents to obtain information to

respond to requests

CUSTOMER SERVICE REPRESENTATIVE

* Receive payments and record receipts for services

* Contact customers in order to respond to inquiries or to notify them

of claim investigation results

* Utilize multi-telephone lines, screen, forward, taking messages and

scheduling

* Resolve customers' service or billing inquiries, refunds, bill

adjustments and exchanging merchandise

EMPLOYMENT HISTORY

. Bookkeeper Terminix Commercial Union City, CA 1/2006-

8/2009

. Distributor Multicom Inc. Benicia, CA 1/2002-

6/2005

. Apartment Manager BSR Realty, Inc. Hayward, CA

6/2000-3/2004

EDUCATION

? Heald Business College Business Admin/Criminal Justice

Hayward, CA 7/2000-Present

. Mt. Eden High School Graduate/Diploma

Hayward, CA 9/1982-6/196

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