Manager Customer Service

Diane Miskimon-CAPM,CMCA

Home 410-***-**** **************@*****.***

FACILITIES/PROPERTY MANAGER

Driven to succeed, dependable, focused on details, strong multi -tasker with excellent follow up skills.

Work with a team or work alone. Excellent communicator. Experience in facility, residential and

commercial property management. Focusing on obtaining a position that has many

responsibilities, strong growth potential and delivers a challenge.

PROFESSIONAL EXPERIENCE

Manekin, LLC/Zalco Realty, Inc-

Community Manager

Current

• Manage the Bulle Rock HOA consisting of 768 home, a 37K sq.ft.facility that sits within the gates

of Bulle Rock and the HOA for The Paddocks of Havre de Grace consisting of 76 homes

• Oversee all staff; including the fitness staff and the marketing team

• Develop and implement contracts for contractual services for property

• Provide monthly financial and variance reports to the Board of Directors for both communities

• Prepare and maintain budget responsibilities, including capital improvement budget for building and

grounds for both communities

• Prepare monthly variance reports with detailed explanation for differences to actual to budgeted

numbers

• Complete weekly inspections of resident club facility and community grounds for both communities

• Manage collection for HOA fee payments and delinquencies for both communities

• Manage Architectural review, Covenant Violations, Residential Rental approvals through Board

review and all responsibilities pertaining to the running an HOA

• Oversee vendors and contractors for building and common grounds maintenance for both

communities

• Provide signature approval for all invoices for payment

• Oversee payroll, performance reviews, safety training and leave request for all in-house staff

• Manage and maintain community’s IT maintenance for HOA programs CPMS for work orders,

violation letter and pool passes, etc, DIVAR, Redeye Cameras, DOOR KING and gates. (Bulle Rock

)

• Participate in local county government to bring community issues out and to get resolution for both

communities

University Of Baltimore, - 4/ 2007-8/2008

Program Liaison Manager

Managed maintenance repairs and housekeeping task for all nine (9) buildings consisting of 962K

sq. ft

Managed building maintenance projects: build outs, painting, plumbing, and electrical

Select, monitor and evaluate vendors and contractors and provide reports to upper management on

all pending and/or finished projects, and close out projects with said vendor/contractor

Set work priorities for maintenance staff per work order request system

Monitor assigned work order request for correctness and completion and close out through UMB’s

work order system

Oversee payroll, performance reviews, safety training and leave request for all staff members

Prepare and monitor vendor contracts to ensure responsibilities per said contract are being fulfilled

Prepare budgets for capital projects and expenditures in UMB project system

Diane Miskimon Page 2

Property Liaison for all upper UMB staff, i.e. President of Facilities, President of UMB, Deans,

Directors and all Assistant Directors concerning all projects within the UMB campus

Colliers Pinkard- 9/2003-

12/2006

Property Manager

• Oversaw operations for assigned assets (24 buildings-857K-sq.ft)

• Prepared monthly owners report packages for properties

• Prepared and managed capital project budget for properties

• Developed and monitored commercial leases for properties to insure tenant obligations to owner/s

were enforced and ownership obligations to tenant were met

Reviewed and enforced collection procedures concerning monthly tenant account reconciliation’s

(CAM bill backs and adjustments)

Managed fire and safety systems, preventive maintenance program and energy management

programs for properties

Performed monthly and quarterly inspections for properties in group

Tracked and analyzed utility consumptions rates and usage per property and tenant

Established written goals and objectives for employees, conducted annual performance evaluations,

assisted employees in gaining additional training if needed and worked with employees to establish

a career goals

Premier/General Motors 5/1997-11/2003

Facility Manager

• Direct responsibilities: strategic planning for property development, AR/AP, P&L, hiring, training,

performance reviews and maintaining manpower target for job completeness, management of office

staff, maintenance department (several trades), and fleet management

• Prepared seven different budgets and generated monthly financial reports for each department

• Overall saw capital improvement projects.

• Developed solicitations, evaluated offers, negotiated prices and terms, and awarded contracts for

specialized or standard contracted services

• Monitored contractor’s performance for completeness and closure

• Managed payroll

• Coordinated and presented safety training

• Managed staff (135)

• Initiated and produced headcount reductions to fit the need of the business

• Participated in collective bargaining agreements and grievance negotiations with UAW.

Education

A.A.S. Degree 2005 Community College Baltimore County

CMCA CAI

CAPM University of Maryland

Certificates/Awards

Phi Theta Kappa

Outstanding Customer Service General Motors

Safety Premier/General Motors

Team Building Premier/General Motors

Computer Skills

Excel Access PowerPoint Word Outlook Internet

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