Customer Service Sales

Devon Sankar

***** ****** *** ****** ( Houston, TX ( 713-***-**** (

*********@*****.***

SUMMARY OF QUALIFICATIONS

. Ability to utilize technical skills and problem solving abilities to

assess end-user needs. Develop solutions and track progress.

. Demonstrate professionalism, attention to detail and collaborative

nature.

. Highly knowledgeable in troubleshooting desktop or laptop software or

hardware issues.

. Capable of designing and configuring basic security network solutions,

diagnose, troubleshoot and resolve common network operating system

problems along with systems design, programming and data management.

TECHNICAL SKILLS

Operating System: Windows 95/98/2003/XP/Vista/ 7

Software: MS Word 2003 & 2007 - PowerPoint 2003 & 2007 - Excel 2003 &

2007 - MS Project 2007 - MS Visio 2007 - MS Outlook -

Adobe Dreamweaver CS4 - Adobe Photoshop - Eclipse - Visual

Studio - Oracle SQL +

Programming: C#, SQL, JAVA, HTML, Cascading Style Sheet

EDUCATION

DeVry University, Houston, TX

B.S-Technical Management: Information Systems Anticipated grad

date: November 2010

Cumulative GPA: 3.77/4.00

Relevant Courses:

Principles of Management Business Law Project Management

HR Management C# Object Oriented Programming Web Interface

Design Structured Analysis & Design C# Programming Intro to

Database

Intro to Java Object Oriented Analysis & Design Business Policies

PROFESSIONAL EXPERIENCE

Office Max, Katy, TX 2010 - Present

Sales Associate

. Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining solid product knowledge and all other aspects of

customer service.

. Maintain an awareness of all promotions and advertisements.

. Assist in floor moves, merchandising, display maintenance, and

housekeeping

. Assist in processing and replenishing merchandise and monitoring floor

stock.

. Aid customers in locating merchandise.

. Assist in completing price changes within the store.

. Assist in ringing up sales at registers and bagging merchandise.

The Great Indoors, Houston, TX 2005 - 2010

Commission Sales Associate

. Identify training needs and plan necessary steps to achieve desired

results.

. Coordinate with Management team to provide new sales associates

training in the areas of customer service, merchandising, and product

knowledge

. Collaborate with buying & inventory teams in ordering and managing

inventory efficiently to maximize Return on Investment (ROI)

. Exceeded sales goal by 115% in 2008

. Created innovative methodology to transfer significantly large client

files. Effectively manage ongoing market research to expand sales and

increase market presence

. Responsible for management of account assignment activities that

including adjustments, dispute resolution and account investigation

. Understood the customer requirement and needs.

. Provided technical support to the customer.

Contact this candidate