Customer Service Quality Assurance
Resume:
STACEY R. GROSSI
Enfield, CT 06082 ********@***.***
SUMMARY
Highly organized and detail-oriented Data Analyst with comprehensive
experience coordinating the compilation, analysis, documentation and
reporting of product-related information in world-class manufacturing
environments. Known for ability to improve business processes to achieve
cost-saving, production efficiencies and to work collaboratively in a cross-
functional work setting. Strong commitment to customer service and
quality. Expertise includes:
Database Management MRP
Production Planning & Control Bills of Material
Accounts Payable/Receivable Data Analysis and Reporting
Data Quality & Integrity Microsoft Office Suite
ACCOMPLISHMENTS
. Created and implemented a product database that tracked product
development status and used for ongoing production planning, sales
forecasting, and quality assurance.
. Increased productivity 50% by streamlining the part number request and
purchasing process.
. Documented production planning standards and procedures used to train new
staff and substitute personnel and ensured compliance with ISO 9000
requirements.
. Worked with outside programming vendor to design and implement a system
that automated the production set-up process and ensured the accuracy of
Bills of Material information.
. As member of cross-functional team, fulfilled reporting needs to track
off-shelf placement of retail products that justified required project
resources for senior management.
. Chairing a school auction for four years with the main responsibility and
goal of making the school a minimum of $20,000 each year.
PROFESSIONAL EXPERIENCE
Specialty Bolt and Screw
Buyer/Planner 2009-Present
Prepare requests for proposals/quotation and evaluate/negotiate supplier
responses. Analyze demand, and work with implementation teams on customer
needs. Generate PO's and maintain applicable data, ensure on-time delivery
and manage supplier lead times. Coordinate with quality to ensure supplier
performance and support inventory reduction goals.
CDI Aerospace - on site at UTC - Hamilton Sundstrand, Windsor Locks, CT
Engineering - Contract Support for 787-Data Management 2006-2009
Enter, change, and update OEM order administration in the JDE system, run
daily shipment reports in Business Objects, and verify BOL then distribute
to consuming partners. Coordinate PO's from EDI, in Exostar acknowledge
PO's and collect planning schedule data. Transfer proprietary data between
Hamilton Sundstrand and Customer through a secure portal.
Project Engineering Support for JSF F135 2006
Initiate specifications changes where applicable, track Engineering changes
through the PEC, SAP, and Teamcenter systems. Bill of material comparisons
between SAP and Teamcenter. Also coordinate final signatures for
specifications, Data Rights Records, and Engineering Changes.
CT Valley Auto, Enfield, CT
Bookkeeper 2005-Present
Working part time for a small auto repair company, processing the accounts
payable, receivable, payroll, and preparing the documentation for year end.
St. Bernard School, Enfield, CT
Home and School Board Treasurer 2005-2008
Volunteering part time collecting and making deposits of fundraisers, and
buyout monies from the parents, processing the payables, posting all
transactions, and reporting financial status to the parents and the board
on a monthly basis.
Integrated DisAbility Resources, Bloomfield, CT
Data Control Analyst/Help Desk Backup Support 2003 - 2006
Analyze and produce reports for internal and external customers. Creating
AdHoc reports when requested. Running data feeds for clients. Working
with Dial-up, FTP, and PGP data encryption. Provide data support to
business partners. Also, assist in help desk calls, completed the A+
software class.
LEGO Systems, Inc., Enfield, CT
Product Coordination Analyst 1997-2003
Analyzed and produced reports for product development and production
planning. Created Bills of Material and part numbers for Material Resource
Planning. Provided data support to business partners. Ensured data
integrity and performed data audits.
Product Coordination Assistant 1996-1997
Served as a liaison between Engineering, Planning, Production, Costing, and
Distribution to procure, implement and maintain required product master
data in the mainframe system. Administered production documentation and
coordinated engineering change notices with business partners.
Production Engineering Clerk 1992-1996
Performed data entry and created production documentation. Worked with
engineers to create production documentation and routings. Trained new
hires on production material flow and department responsibilities.
EDUCATION
Associate of Science, Business Administration, Asnuntuck Community College,
Enfield, CT
Phi Theta Kappa
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