Customer Service Medical
Resume:
OBJECTIVE
To obtain a position that can lead to a challenging and rewarding career.
QUALIFICATIONS
I am very organized and posses excellent communication skills. I am a quick
learner, a team player; detail oriented and can work independently.
EDUCATION
05/2008 - Present Penn Foster University, Online
Studies: Medical billing and coding.
2001 - 2005 Dunedin High School, Dunedin, Florida, High School Diploma
EMPLOYMENT
01/2010 - 04/2010 Liberty Tax Service Brooklyn, New York
Tax Preparer
o Interview client to obtain additional information on taxable income
and deductible expenses and allowances.
o Review financial records, such as prior tax return forms, income
statements, and documentation of expenditures to determine forms
needed to prepare return or amendments
o Compute taxes owed, utilizing IRS instructions and tax tables.
o Consult tax law handbooks, bulletins (Pub 17 and IRS website to
determine procedure for preparation of typical returns.
09/2007 - 12/09 Associates in Neurosurgery, Orlando Florida
Medical Assistant
o Took Vitals Electronically, Removed Sutures & assisted in Halo
Removals
o Obtained Imagings electronically or from patients for review. Had
access to Florida Hospital and Orlando Regional Web Portal to obtain
the required patient medical records.
o Electronically input patients' health history into database.
Procedure Scheduler
o Utilized medical terminology to schedule Diagnostic Imaging (MRI's,
CT's, X-Rays), Therapy (Occupational, Physical, Aquatic, Home Health)
as well as Referrals to other Physicians.
o Scheduled Brain and Spinal Surgeries obtaining Authorizations from
Insurance companies to approve the Imaging and/or Surgeries.
Front Office Staff
o Processed patient requests for medical records.
o Effectively handled requests for follow up appointments.
o Triaged all consults and made appropriate referrals to doctors and/or
Physician Assistant.
o Referred incoming prescription refill requests. Operated multi-line
telephone system on a daily basis for two physicians. Managed patient
electronic medical records (EMR).
New Patient Referral Coordinator
o Entered new patient information into database using proprietary
software (eClinical).
o Communicated with referring physician offices to obtain new patient
medical records.
o Effectively handled new patient requests for appointments.
Check In/Check Out
o Managed patient check in and out stations.
o Verified patient insurance and collected co-pays.
o Scheduled patient follow up appointments.
o Scanned patient medical records into medical software.
07/2006 - 01/2006 Specialty Restaurant Development,
Kissimmee Florida.
Neighborhood Expert Trainer
o Reviewed and monitored all employees hire packets for
accuracy.
o Trained new employees.
o Managed and create employee schedules on a weekly basis.
o Electronically input and updated employee demographics.
o Ordered supplies.
o Responsible for handling cash and daily reconciliation.
o Answered incoming multiple phone lines.
o Provided customer service.
11/2002 - 05/2006 Wendy's, Clearwater, Florida.
Crew Trainer
o Obtained food orders and served to customers.
o Responsible for handling cash.
o Trained new hires.
o Provided customer service.
COMPUTER SKILLS
Microsoft Word, Excel, Power Point, Outlook, and Internet
WPM - 50
LANGUAGES
Fluent in Sign Language
REFERENCES PROVIDED UPON REQUEST
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