Customer Service Developer

JOHN RENCH

***** ********** ***** **********, ** 60586 815-***-**** ****-*****@***.***

Supervisor/Service Technician

Motivated and experienced self-starter seeking a position in a work environment that will

challenge my supervisory and technical skills further, while allowing me to contribute to the

continued growth and success of the organization.

PROFILE

Excellent trouble shooting skills Experienced trainer

Able to read schematics and wiring diagrams Ability to motivate others

Strong customer service skills Detail-orientated

PROFESSIONAL EXPERIENCE

Service Technician, Toshiba Business Systems, Arlington Heights, IL Oct. 2008 - Present

Respond to customer calls for Toshiba and Savin copier and network repair issues throughout the

Chicagoland area.

Repair and replace fuser units, developer units, bearings, rollers, cleaning blades, corona wires,

webs, thermo fuses, lamps and gears.

Perform routine preventative maintenance on equipment.

Service Technician, Vision Office Systems, Charlotte, NC Jan. 2006 - Sept. 2008

Respond to customer calls for Savin and Panasonic copiers and Savin and HP printer repair issues

in Charlotte and surrounding area.

Repair and replace fuser units, developer units, bearings, rollers, cleaning blades, corona wires,

webs, thermo fuses, lamps and gears.

Perform routine preventative maintenance on equipment.

Stockroom/Mark Down Supervisor, Macy’s, Jackson, TN Feb. 2004 – Oct. 2005

Handled merchandising and inventory control.

Supervised and motivated a team of 6 to 8 employees.

Interacted with corporate personnel at all levels.

Inventory Supervisor, Best Buy, Jackson, TN Feb. 2003 – Jan. 2004

Oversee deliveries and pickup of merchandise

Tracked all merchandise, loaded/unloaded materials and supplies

Reorder and maintain inventory

Supervise department employees

Produce regular reports statistics on a daily, weekly, monthly basis

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Technical Service Rep., CEI, Raleigh, NC March 2000 –Nov. 2002

Respond to customer calls for Minolta copiers and HP printer repair issues in Raleigh and

surrounding areas.

Repair and replace fuser units, developer units, bearings, rollers, cleaning blades, corona wires,

webs, thermo fuses, lamps and gears.

Perform routine preventative maintenance on equipment.

EDUCATION

York Technical Institute – York, PA

Electronic Technology

Associate in Specialized Technology Degree

GPA 3.75

COMMUNITY SERVICE ACTIVITIES

Volunteer coach youth basketball and baseball

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