Camille Matthews

**** ******* ***** * Jacksonville FL, 32277 * 904-***-**** * E-mail:

abi7th@r.postjobfree.com

OBJECTIVE: Seeking a challenging position in a corporate environment that

will allow me the opportunity to utilize my excellent customer service

skills.

SKILLS AND QUALIFICATIONS:

Excellent typing skills knowledgeable of MS Word, MSP and Excel

Great Call Center experience

Extraordinary customer communication and writing skills

Proficient in billing, collections, quality assurance, selling, sixteen

years customer service, work with foreclosure and bankrupt department, msp

and other default departments

WORK EXPERIENCE:

05/2003 - 02/2009 Select Portfolio Servicing

Jacksonville, FL

Customer Service Representative

Placed inbound and outbound calls concerning mortgage information

Provided information on credit issues, escrow and?insurance

Inputted addresses and telephones numbers via the computer and faxed

documents

Initiated payoff quotes and advised clients of collections with fee amounts

Provided information concerning financial institutions

Placed welcome calls and transferred calls to different departments

Received extensive training in company for escrow, 1098/1099, certification

training for collections, default screen in msp and all customer services

screens

06/2002-04/2003 Market

Horizon Jacksonville, FL

Customer Service Representative

Performed surveys for different companies

Asked questions for banking financial institutions

08/1993-02/2002 AT&T (Convergys

Jacksonville, FL

Customer Service/Quality Data Representative

Listened for quality assurance and insured proper handling and rapport

Performed data entry, cancelled customer services and sent client back to

previous company

Offered calling plans and collected payments over the phone

Serviced billing and credit issues and solved cancellation problems to

retain customers

Activated port/place test calls, reschedules and disconnections

Keyed orders, distributed and collected work, performed inventory and filed

new returns

Assisted customers with technical problems and informed them of new

products and service plans

EDUCATION:

Microsoft Word and Excel

Customer Service Training (48 hours) Urban League

Mortgage Training Select Portfolio Inc

Nursing Assistance Medical Aid Training School

abi7th@r.postjobfree.com

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