Customer Service Electrical Engineer

Robert E. Cox Jr.

**** ******** **.

Philadelphia, PA 19139

Home: 215-***-****

Cell: 267-***-****

abi7se@r.postjobfree.com

Objective

To obtain a professional position that challenges my critical thinking, communication and customer service skills, education and experience while fulfilling the needs of my employer.

Work History

Progressive Financial Services 4/2013 – 4/2014

Pike Eddystone, Pa.

Responsibilities – As a Customer Service Representative, made outgoing calls and answered incoming calls, assisting student loan borrowers in obtaining workable payment plans, to pay off their student loans in accordance with their financial stability. Entered client information into appropriate data systems and maintained the integrity of borrower’s sensitive financial information. Effectively operated computer systems, scheduled payments and retrieved sensitive documents regarding borrower’s finances and student loan accounts.

Raymond's Construction Services 12/2009 - 09/2012

Philadelphia, Pa.

Responsibilities - Performed a variety of construction duties which included electrical wiring services, and setting up concrete fixtures.

Allied Barton/Specta Guard 11/2007- 1/2009

Philadelphia, Pa.

Responsibilities- Duties included doing daily tours of the facilities. Maintaining the front desk, the safety of staff and students. Monitoring CCTV.

Building Engineer- RAMM Inc. 05/2007- 10/2007

Philadelphia, Pa.

Responsibilities- Duties included refiltering a variety of air handlers, monitored data watch alarm services on computer system, daily tours around and within the work site.

Building Engineer- Indoor Quality Services 12/2006 - 03/2007

Philadelphia, Pa.

Responsibilities- Duties included operation of boilers, operation of chillers, monitored data watch alarm services, and obtained steam, electrical and water readings.

Electrical Engineer- Triple Net Properties 07/2006- 12/2006

Philadelphia, Pa.

Responsibilities- Duties included meter readings, fixing light fixtures, running of the freight elevator, and changing light ballasts.

Electrical Engineer- Brandywine Construction 09/2005 - 02/2006

Philadelphia, Pa.

Responsibilities- Duties included meter readings, changing light ballasts, replacing of receptacles and light fixtures, changing filters on heat exchangers and assembling light fixtures.

Maintenance Floor Tech/Housekeeping- Colin Services 05/1998 - 12/2004

Upper Darby, Pa.

Responsibilities- Duties included stripping, waxing, and buffing. Office cleaning and grounds keeping. All these duties were filled at various sites ex. City Hall, Philadelphia Stock Exchange, Presbyterian Hospital, 1800 JFK and The Curtis Center.

Verizon Telecommunications 01/1998 - 06/1998

Springfield, Pa.

Responsibilities - Duties included but were not limited to providing telephonic customer service to Verizon customers. Made incoming and outgoing calls, assisting customers with choosing plans and rates that best suited their needs. Provided assistance with questions or concerns customer had regarding their accounts. Performed data entry, administrative and all other duties assigned.

Fraternal Order of Police Call Center 06/1997 - 12/1997

Philadelphia, Pa.

Responsibilities - Duties included conduction outgoing calls in a effort to obtain funding to support the Fraternal Order of Police/Fire Department. Completed call sheets.

Education

University City High School Diploma

CHI Institute/ Rets Campus- 2004 Electrician Diploma

Skills

Basic Electricity, Residential Wiring, Service Mains and Multi- Phase Power, Motors and Controls, Industrial Wiring and Layout

Military

Air National Guard- 1994/2002

Responsibilities- Duties included cook, morale, recreation, hospitality and mortuary services.

References- Available upon request.

Contact this candidate