Customer Service Representative
Resume:
Cherrion J. Slade
Bassett, VA 24055
Tel: 276-***-****
Email: **********@*****.****.***
Profile
I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. I love to
learn, and am always up to a challenge whatever the situation. I get along well with others, and also working efficiently on
my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Education
Patrick Henry Community College, Martinsville, VA Associate of Applied Science (2008 - Present )
GPA:3.0 Working on 2nd degree in Information Technology
Bassett High School, Bassett, VA (2002-2006 )
GPA:3.3 Continuous Honor Roll Honor Graduate Achieved High Grades
Work Experience
United Health Care, Customer Service Associate ( August 2010 - Present)
Provide excellent customer service, Constantly meet established productivity, schedule adherence, and quality standards,
Respond to complex customer calls, Resolve customer service inquiries which could include: Benefit and Eligibility
information, Billing and Payment issues, Customer material requests, Physician assignments, Authorization for treatment,
Explanation of Benefits (EOB), etc...
Telvista, Dealer Support Group/Customer Service Rep ( April 2009 –July 2010)
Answer and handle calls for MetroPCS dealers and customers; Answer all billing questions and explain proration charges;
Make adjustments, if necessary; Add/Remove features or additional lines; Suspend/Restore/Cancel Accts; Process
payments for customers; Troubleshoot steps; etc...
Startek, Customer Service Representative (May 2008 – December 2008)
Answer and handle calls for AT&T customers; Answer all billing questions and explain proration charges; Make adjustments,
if necessary; Add/Remove features or additional lines; Suspend/Restore/Cancel Accts; Process payments for customer AND
phone purchases/upgrades; Troubleshoot steps, etc…
Springs Global, Assembly Line (August 2007 - March 2008)
Inspected and Packed Mattress Pads on a running line; Unloading merchandise from loaded trucks * check and scan
merchandise in boxes to be shelved;
Bojangles, Trainer/Crew (June 2005-July 2008)
Work the cashier and drive-thru; Pack and prepare orders; Cook; Trained all new employees’ on all the different tasks to be
done on the job
Civic Development Group, Telemarketer (November 2004-June 2006)
Made outbound calls to a list of customers for National Geographic; Promote and sale
Additional Skills
Skills:
» I have skills in Microsoft Word, Excel, Access, PowerPoint, Java, Amdocs CRM, Phoenix, Internet; Using a RF Scanner,
Loading and Unloading Trucks, Wrapping, Packing and Shrink Wrapping. I'm interested in learning as much as I can in
whatever I do.
Reference
References Available on Request
Contact this candidate