Customer Service High School
Resume:
Margery
Work Experience
Friedman
Concord, North Carolina
28027
*******@**********.***
Office Manager
*/**** - */**** ********** Solutions of Charlotte, Charlotte, North Carolina
Office manger for this facility managed day to day operations including answering
all phone calls, making all appointments, answering all questions about
assessments and treatment classes,keying appointments into the Therascribe
system. Client processing of all clients coming for appointments having them
processed before see the counselor to make it a smooth transaction for the client,
they would know what to except when they saw the counselor, what they need to
ask if there was any questions they had in which only the counselor would have the
answer to. Processed all payments into quickbooks 2006, Responsible for all charts
being made up and filed. Auditing all charts and paperwork in charts, such as
progress notes, office medical information, and letters. Responsible for deposits
being made to bank. Keyed DWI forms into the state called 508's, this released the
client's license that the state had a hold on.Typed all correspondence in Word to
clients or attorneys. Used the fax for sending information to attorneys, other
agencies etc. Went on DMV internet site and ordered DMV records. Ordered all out
of state clients DMVrecords by mail, this was a requirement from the state to have
in the clients chart.Responsible for tracking all needed supplies and ordering when
needed. Direct contact with supervisor on all issues having to do with facility.Multi
tasker worker in several occasions. Having to answer phones and greet
clients.Interacted with Counselors on changes or questions regarding
procedures.Used Excel for spreadsheets daily on tracking information on clients
and payments.Detailed oriented, and works independently
Client Billing Team Leader
5/2005 - 7/2006 Chemical Dependency Center, Charlotte, North Carloina
Coordination of coverage all areas of the client billing and Client processing
departments. Once coverage has been established submitted to supervisor for final
approval.Assisted all staff members with questions regarding procedures of their
individual departments.Kept team and staff up to date with any changes.Kept
supervisor advised of anything(good or bad) involving staff members in a
professional, respectful manner.
Client Billing Specialist
8/2002 - 5/2005 Chemical Dependency Center, Charlotte, North Carolina
Client Processing for clients coming in for DWI, Alcohol, or Drug related
assessments.Processed client into Unicare system for computer tracking
system.Made phone appointments.Front Desk receptionist answering phones and
greeting all customers.Printed all billing statements, using postal meter for
mailing.Was Medicaid Biller, processed and audited all counselors progress notes
for Medicaid biling to state.Coorinated with counselors on all problems found in
audit.Went to trainings for any medicaid changes or changes to any third party
billings.
Retail Lockbox Processor
5/2001 - 8/2002 Wachovia/First Union, Charlotte, North Carolina
Operated NCR 7780, encoding and performing basic maintenance. Keyed images
in Wausau Image System, expert 10 key skills, balanced transaction and makes
deadlines with accuracy and quality. Demonstrated professionalism and sence of
urgency on important matters. Was a team member in resolving problems if one
accured in any area. Worked beyond cheduled hours, and also helped in other
areas such as mail extractin and exceptions.
Jewelry Cashier
11/2000 - 1/2001 Kohl's Department Store, Huntersville, North Carolina
Customer service in selling jewelry, ran a cash register, and also did stocking and
inventory of jewelry.
Cash Control Clerk (auditor)
7/1994 - 8/2000 EDS, Des Moines, Iowa
Detaild oriented, worked independently, in charge of problem solving, balancing,
(reconciling deposits/post all entries in and out of al deposits) and closing out
balanced deposits in an IBM Mainframe environemnt on a daily bases. Experience
using Excel spreadsheets. Dataentry in KE3, KIT, and NCSS using Oracle for
account look-ups, fixing errors and keyng orders. Worked in close proximity with
account managers, and client account managers on deposit problems needing
special attention. Typed up any new procedure for cash control, which may of
occurred. Have experience in training for most jobs within the area. Went to the
site in Phoenix as a trainer for new processing center.
Mail Opening Clerk
12/1978 - 7/1994 EDS, Des Moines, Iowa
Opened mail using Opex 50 Machine. I could process 400 pieces in an hour. I
also stared encoding at this time on NCR encoders.
Education
Hoover High School, Des Moines, Iowa
High School or equivalent
Skills
Skill Name Skill Level Last Used/Experience
Banctec/DMS Remittance Process Expert +4 years ago/10
Data Entry Beginner +4 years ago/1
Excel Intermediate Currently used/5
Image keying on Wausau System Beginner +4 years ago/1
NCR 7780 Intermediate +4 years ago/1
Personal Computer Intermediate Currently used/20
Quick Books 2006 Intermediate Currently used/1
Therascribe System Intermediate Currently used/2
Touch ten key Expert Currently used/30
Unisys/NCR Encoder Expert +4 years ago/20
Word Intermediate Currently used/10
References
Reference Name Phone Email Type
Diane Cureton 803-***-**** Professional
Sharon VanAuken 704-***-**** Professional
References
■ Barbara Hukil 515-***-**** Professional
Additional Info
Two Certificates in Excellence from EDS.Several awards for achievements from
Wachovia.Have taken several classes on certifiacation of privacy and DWI procedures.
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