Customer Service Sales

Jessica Wrobel

***** ***** ***.

Mentone, CA 92359

Cell: 909-***-****

**************@*****.***

Experience

Target

Electronics / Entertainment Specialist

Redlands, CA, USA

February 2007 - Present 2010

My duties at Target were to ensure that each customer receives outstanding service by

providing a friendly environment, which includes greeting and acknowledging every customer,

maintaining solid product knowledge and all other aspects of customer service. I helped maintain

an awareness of all promotions and advertisements, assisted in floor moves, merchandising,

display maintenance, and housekeeping. I also assisted in processing and replenishing

merchandise and monitoring floor stock along with aiding customers in locating merchandise. I

Communicated customer requests to management and assisted in completing price changes

within the department. I also participated in year-end inventory and cycle counts. I would ring up

sales at registers and/or bagged merchandise.

The Coffee Bean and Tea Leaf

Shift Supervisor / Barista

Redlands, CA, USA

August 2005 - 1 2007

As a barista my primary responsibility was customer service. I greeted any customers,

help them find any desired merchandise and clean any seating areas and restrooms. I also offered

demonstrations and prepared samples of coffee, tea and espresso products in order to familiarize

clients with items and increase sales. I was also responsible for a variety of cleaning duties. As a

shift supervisor I helped set the example of the organization's policies and standards for

performance. My responsibilities included training, scheduling and motivating employees for all

work shifts. My duties included assigning tasks to employees and ensuring all required duties

and responsibilities are performed seamlessly for each work shift. I assisted the manager in

ensuring the proper types and amounts of food, coffee, supplies and merchandise were ordered

and stocked to maintain appropriate inventory levels. This includes communicating to employees

regarding any new products or services being offered. My other responsibilities included driving

sales and increasing revenues for the store. That involved promoting the store, motivating my

fellow co-workers to increase sales and providing excellent customer service to establish a

continual customer presence. As a Coffee shop supervisor i also would ensure the daily, weekly,

and monthly goals set by the manager were met.

Education

Yucaipa High School

Yucaipa, CA Major: USA

Major: general education

San Bernardino Adult School

San Bernardino, CA Major: USA

Major: Medical Assisting

As a student i studied anatomy, physiology, medical ethics, and medical terminology. I also

learned laboratory techniques, clinical procedures, and first aid. I was also given practical

training in computer skills, accounting, and insurance processing. Upon completion I have

received a California Medical Assistant Certificate.

Professional References

Thomas Williams Supervisor/Co-worker

Michele Corrao-Campbell Co-worker

(Contact Information available upon request)

Personal References

Zaida Hernandez Friend 8 years

Daniel Diaz Friend 5 years

John Farley Friend 5 years

(Contact information available upon request)

Certificates

California Medical Assistant Cert.

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