Customer Service Management

Ryan Andrews

** ********* ***, ********, ** ***19

401-***-**** ( ****@**********.**

SKILLS PROFILE

. 5 years previous CVS employment.

. Management/Supervisor Experience.

. Superior knowledge of Microsoft Office.

. Extensive History in Customer Service.

. Cash Management, including inventory, balancing of daily

cash flow, processing of purchase orders and invoices.

. Impressive ability to learn new software.

EDUCATION

2005. Rhode Island College

Bachelor's Degree in Social Work

WORK EXPERIENCE

10/97-7/02 CVS Pharmacy E.

Providence, RI 401-***-****

Shift Supervisor

. Cash Management- balancing of individual cash drawers as

well as the store as a whole.

. Hands on interaction with customers and upper management,

as well as extensive problem solving.

. Responsible for both the opening and closing of store,

inventory ordering, returns, and write offs.

. Left the company just as I was entering the management

program to pursue a career in my college

major of Social Work.

04/06-Present Shine Radio Seekonk, MA

866-***-****

Programmer/Producer/Soundman

. Program/Produce Live Morning and Mid-Day Show.

. Supervise Disc Jockeys in their daily shows.

. Responsible for the creation of several manuals in relation

to software used.

. Creation of over thirty interoffice documents and office

procedures.

. Maintaining and monitoring of promotional items.

. Generating, formatting, and submission of monthly

affidavits, both for scheduled programs and clients.

10/04 - 4/06 Pawtucket Credit Union Pawtucket, RI

401-***-****

Teller

9/02 - 5/04 Spurwink Rhode Island Cranston, RI

401-***-****

Family Support Worker

. Home-Based Therapy for children suffering from various

learning disabilities and dieses including autism,

ashpergers and ADHD.

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