Customer Service Engineer

Stuart W. Wilson

**** * ***** ****** **. Apt ****

Las Vegas, NV 81966

Main: 360-***-**** Alt :702-***-****

Email: ***********@*****.***

Objective: Applying for the position of Computer Technician.

HIGHLIGHTS of QUALIFICATIONS

( Manage personnel and resources (Project Oriented (Organized

(Administration Software and Networks (Critical Thinking (Confident (Meet

Deadlines (Customer Service (Self-motivated (Computers and electronics

(Operation Monitoring (System Analysis (U.S. Army Veteran .IT Certified and

Trained

EXPERIENCE:

* Handled customer service with tact, genuine concerns and patience.

* Educated in network administration, such as setting up and maintaining

office networks.

* Experienced in MS Word, Excel, PowerPoint, Publisher, and Program

* Maintained files, records, and highly confidential information

* Vastly efficient in high paced working environments

* Trained and supervised up to 12 employees

* Very prompt and have great attendance

* Extremely proficient with computers; typing up to 50 wpm

* Proficient in researching information, and gathering data for projects

* Knowledgeable with most operating systems.

* Familiar with html and java programming.

* Knowledgeable in the fundamentals of implementing Cisco switches and

routers in multi protocol internetworks.

* Efficient in the installation, configuration, and troubleshooting that

is need to operate Cisco products effectively.

* Maintain and administer computer networks and related computing

environments including computer hardware, systems software,

applications software, and all configurations.

* Performed data backups and disaster recovery operations.

* Diagnose, troubleshoot, and resolve hardware, software, or other

network and system problems, and replace defective components when

necessary.

* Planned, coordinated, and implemented network security measures to

protect data, software, and hardware.

* Configured, monitored, and maintained email applications and virus

protection software.

* Operated master consoles to monitor the performance of computer systems

and networks, and to coordinate computer network access and use.

* Familiar with loading computer tapes and disks, and install software

and printer paper or forms.

* Designed, configured, and tested computer hardware, networking software

and operating system software.

* Monitored network performance to determine whether adjustments need to

be made, and to determine where changes will need to be made in the

future.

* Gave advice to network users about how to solve existing system

problems.

* Answered telephone calls to take messages, answer questions, and

provide information during non-business hours or when switchboard is

closed.

* Overseen the daily performance of computer systems.

* Answered user inquiries regarding computer software or hardware

operation to resolve problems.

* Entered commands and observe system functioning to verify correct

operations and detect errors.

* Set up equipment for employee use, performing or ensuring proper

installation of cables, operating systems, or appropriate software.

* Installed and performed minor repairs to hardware, software, or

peripheral equipment, following design or installation specifications.

* Maintained records of daily data communication transactions, problems

and remedial actions taken, or installation activities.

* Read technical manuals, confer with users, or conduct computer

diagnostics to investigate and resolve problems or to provide technical

assistance and support..

* Developed training materials and procedures, or trained users in the

proper use of hardware or software.

* Confer with staff, users, and management to establish requirements for

new systems or modifications.

EDUCATION:

2003 Associates in Business Admin. AIU. Hoffman Estates, IL.

2009 Associates in Information Technology. Univ. of Phoenix.

Phoenix, AZ.

2010 A+ Certification Course. SPSCC. Lacey, WA

2010 Cisco Interconnecting Network Devices Course. SPSCC.

Lacey, WA.

2010 Windows Server 2008 Admin. Course. SPSCC. Lacey, WA

2010 Security + Course. SPSCC. Lacey, WA

WORK EXPERIENCE:

Security Supervisor 04/2005 - Present

Panorama S: Margie Martin

1751 Circle Loop P: Upon Request

Lacey, WA 98503 40 hrs/w, $33,000/yr

Duties: Supervised a team of five employees at an elderly community

of over 2000 residents, where we performed duties securing the

campus and keep the residents safe. Completed daily activity,

and incident reports, along with making sure each officer had

the tools to perform his or her duties.

IT Consultant 01/2004 - 12/2009

Adult Family Home Association S: Bill Day

1456 Miller Ave SE P: Upon Request

Olympia, WA 98506 16 hrs/w,

$11,520/yr

Duties: Consult with management regarding advancements with network

and computer technology. Provide user assistance solving

computer related problems. Tested, maintained, monitored, and

set up computer programs and systems.

Combat Engineer Squad Leader (Supervisor) 10/2000 - 11/2003

U.S. Army C co 4th Engineer Battalion S: SFC Vincent

Ft. Carson, CO 40 hrs/w, $24,000/yr

Duties: Supervised a team of eight employees during wartime mission.

Made sure each employee had the tools to perform combat engineer

duties in a highly stressful environment.

Contact this candidate