Customer Service Plant

MARCELO ZUBIRI JR.

**** ******* ****** • Dallas, Texas, 75216 • Home Phone: 214-***-****

• Cellular Phone: 469-***-**** • E-mail: ******@*****.***

EDUCATION

DeVry University Irving, Texas July 2004-February 2006

• Associate of Applied Science in Electronics and Computer Technology

SKILLS AND ABILITIES

• Microsoft Office: Word, PowerPoint, Outlook, Excel and Access

• Worked with PC Hardware and Software in Lab

• Great Customer Service Skills

• Multi-Tasked and Detail Oriented

• Great Written and Verbal Communication Skills

• Dependable, Motivated, Adaptable and Organized

• Bilingual in Spanish/English Languages: Fluent in both Verbal and Written

WORK EXPERIENCE

Santander Consumer USA North Richland Hills, Texas June 2010-Current

Temporary Accounts Receivable Associate

• Assist in sorting and distributing regular and overnight mail throughout department

• Process posting requests and notate completed requests of physical damage payments.

• Process release requests and notate completed requests of physical damage payments.

• Research and notate incoming physical damage checks and file them by amount.

• Assist other employees with other administrative tasks as needed.

Gruma Corporation/Mission Foods Dallas, Texas August 2008-May 2010

Mail Coordinator

• Receive mail for the accounts payable department and sort it per plant.

• Distribute mail and invoices throughout department and put it in the appropritate plant

location.

• Make Folder for each plant and sort invoices by number of pages to be ready for

scanning.

• Scan invoices for each plant using ScanPro Software and distribute to the accounts

payable clerks by plants.

• Distribute Checks throughout the company for vendors, distributors and others as

needed using a pitney bowes mail machine.

• In charge of the departments FedEx Shipping and reordering supplies for department.

• In charge of filing all expense reports.

• Assist other employees with other administrative tasks as needed.

NovaCopy Irving, Texas June 2006-July 2007

Shop Technician

• Set up Panasonic and Konica Minolta color and black & white systems, HP printers and

other products supported by NovaCopy as instructed.

• Troubleshoot, perform PMs, diagnose, repair, modify, and refurbish all electronics and

electromechanical subassemblies related to printers, copiers, scanners, fax machines and

multifunction devices.

• Assist other technicians with diagnosing and correcting problems with a machine

malfunction.

• Set up all multi-functional equipment at the customer location, verify that everything is

set up and is working properly and demonstrate to the customer the basic functions of

the equipment.

• Assure that all the proper paper work is filled out according to the task being performed

on all multi-functional equipment.

• Achieved and maintained technical proficiency through web based training and

participating in class room training.

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