Customer Service Insurance Agent

Robin Cybulski

Phone: 845-***-****

Lake Hiawatha, NJ 07034

Email: *********@*******.***

Education

State University of New York at Fredonia, Fredonia, NY

August 2006 – August 2009

Major: Bachelor of Science in Computer Information Systems

Concentration: Systems Management

GPA: 3.0

Professional Experience

SplashDown Beach, February 2010 – September 2010

Front Office Supervisor

-Performed organizational activities to maintain efficient customer service operations.

-Performed customer service activities, including responding to and resolving guests’ concerns,

scheduling and maintaining group trips and parties, and providing guests with up-to-date

information on the water park.

-Performed management activities, such as producing employees’ weekly schedules, training,

and supervising the Customer Service department staff.

-Managed the hiring process for the 2010 Seasonal Staff by interviewing approximately 150

applicants and selecting 55 employees.

-Maintain office and retail locations supply stocks.

-Created a multi-functional database to replace the paper system of booking and manage parties

for the Customer Service department.

Combined Insurance, September 2009 – December 2009

Insurance Agent

-Performed sales activities that included prospecting new customers and meeting with current

customers to offer insurance products that best meet their needs.

-Performed customer service activities, such as assisting with claims.

Here’s Help Staffing Services, Inc., August 2009 – September 2009

Interstate Waste Services

Temp File Clerk

-Performed organization activities.

Turbine Airfoil Coating and Repair, 2006-2008

Summer Assistant

Intern

-Assisted Chief Operating Officer in performing efficiency evaluations and created a formal

efficiency report with recommendations for improving processes.

Detailer

-Performed surface modification on turbine engine parts in preparation for metallic and ceramic

coatings.

-Performed surface finishing on coated blades.

-Performed electronic surface roughness analysis on finished parts.

Skills

Proficient in:

Mac Operating System

Windows Operating System

Microsoft Office Suite

Experience with:

C++

Visual Basic

HTML

PHP

Extracurricular Activities

Habitat for Humanity, SUNY Fredonia

Fall 2008 – May 2009

Vice President, January 2009 – May 2009

-Oversaw duties of the volunteer committee.

-Assisted in organizing community service activities.

-Assisted in organizing promotional events and outreach.

-Attended outreach events and conducted face-to-face recruitment along with providing

information to fellow students.

-Kept in contact with coordinators of volunteer sights.

Secretary, September 2008 – December 2008

-Assisted in organizing group activities.

-Attended community service events.

-Took minutes at meetings.

-Kept up with emailing group members.

-Took attendance at meetings and events.

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