Customer Service Quality Assurance

Stephanie R. Richardson

******************@***.***

*** *. ***** **.

Independence, MO 64050

816-***-****

Highlights of Qualifications

. Experience in government contracts and quality assurance.

. Enthusiastic and committed to professional excellence.

. Proven management skills and record of accomplishment.

. Strong communication and motivation skills.

. Highly effective in promoting a positive, productive teamwork

environment.

Objective:

To make a contribution to a company by using my proven abilities in

customer service and clerical field.

Experience:

Responsibilities included but are not limited to:

. Customer Service

. Data Entry

Office Support

. Administrative

. Word

Access

. Faxing

. Filing

. Invoicing

. Phones

. Scanning

. Excel

Geneva Roth Ventures, Shawnee Mission, Kansas 2007-Sept. 2009 - $14.00

During the course of employment with Geneva Roth Ventures, I was hired as a

Receptionist answering phone calls for a call center and routing to other

various companies. Routed all incoming mail, and clients for meetings.

Maintained a schedule for the Board and Conference Room; scanned various

forms and imported data into accounts. I created folders for each account

scanned and maintained a filing system for each document. I also

maintained attendance Records for Smith, Haynes & Watson. I temporarily

filled in as an Executive Assistant taking notes in Executive bi-weekly

meetings and creating flight itineraries, and ordering Janitorial and

Office supplies for two different companies. My last position with Geneva

Roth was as a Human Resources File Coordinator. Maintained files of twelve

companies, interfiling HR, Medical and Payroll documents. Maintained I-9

records and created tickler systems to maintain employee information for

Census and Accounting purposes.

SEI Technology, Lees' Summit, Missouri 1999-2003 - $14.50

DEC I Clerk: Working closely with the National Records Center for the

Department of Homeland Security. I was responsible for maintaining

workflow within the Liaison Department, generate and distribute all

internal and external pull tickets, ordering internal and external file

requests, and answered phone and e-mail inquiries from all field offices. I

maintained and scanned files into a national database for FOIA, and as an

integral part of the Liaison Department, tracked files for file arrivals

and departures within the Fed-ex e-mail address.

Riojas Enterprises Incorporated, Bonner Springs, Kansas 1998-1999 -

$12.00

File Clerk: Worked at the Social Security Administration National Records

Center. I was responsible for file maintenance, and performed quality

assurance of filing and file storage; inter-filed applications into

prospective files compacted and sequenced files within country regions.

Set records and received many awards for quality and production.

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