Customer Service Manager

Lisa Smoots

[pic]

**** *. ******* ( Springfield, Missouri ( Phone 417-***-**** (

*********@*****.***

Objective

To obtain a position to utilize se and enhance current skills, as well as

offering new experiences to enhance my skills in the as a customer service

industryprovider.

Highlights of Qualifications Highlights

. 12- years experience within customer service, cash handling, and new

employee training.

. Computer literate with specific skills in the World Wide Web and

internet communications.

. Works well under pressure with little supervision.

. Dependable, honest, flexible, and a quick- learner.Work well under

pressure with little supervision

. Computer literate

.

Work History

2008 - 2010 TCO case manager HP Teletech

Springfield, Missouri

? Provide customers the best resolution within warranty guidelines

2005 - 2008 Loss prevention Dillard's

Springfield, Missouri

? Watch surveillance cameras.

2003 - 2007 Team Lead NPC International Springfield, Missouri

. Placed and routed phone orders into computer.

. Dealt with customer problems and complaints, as necessary.

. Assisted customer with orders and product credits.

. In chargeResponsible for of running and submitting end end-of- day

reports.

. Served as a team lead to Customer service representatives.

2002 - 2003 Server Sir Gregory's

Springfield, Missouri

Server

. Trained new employees.

. Opened and closed restaurant and bar area.er, closer, trainer

. Placedut in customer orders by entering into through computer system.

. Performed Counted end- of- shift sales reporting by calculating daily

individual sales.

1997 - 2002 Cashier, Server, Busser Mexican Villa West

Springfield, Missouri Mexican Villa West

Cashier, server, busser

. Greeted and served customers.

. RanUtilized a cash register to calculate food orders.

. Opened and closed restaurant.

1991 - 1997 Assistant Manager, Carhop Sonic Drive In Springfield,

Missouri

Managed Assistant manager, carhop

. In charge of employees and acted as the opening and closing manager.

and cash drawer

. Prepared and counted cash drawers for employees.

. TookOrdered, prepared and served meals to customers.

. Worked as a Ddrive- Tthru and carhop attendant attendant to gather

customer orders.

1988 - 1989 Line Server, Busser Heritage Cafeteria

Springfield, Missouri

Education

Missouri Career Center, Springfield, Missouri, 2002

? Certificate of Software Training Completion: Word, PowerPoint, and

Excel

Graff Vocational School, Springfield, Missouri, 1993

? Cover design, Unicorns and Daisies, (is it a book, report, give it an

identity)poetry book cover design, Springfield Public Schools

Willard High School, Willard, Missouri, 1990 Graduate

? (How many? - Guess, but don't lie)Seven yYears of perfect

attendance

? Cover design, New Wine, (is it a book, report, give it an

identity)poetry book cover design, Northwest State University

Graff Vocational School, Springfield, Missouri, 1993

. Cover design, Unicorns and Daisies (is it a book, report, give it a

name), Springfield Public Schools

Missouri Career Center, Springfield, Missouri, 2002

. Certificate, Word, Power point, Excel

References available upon request:

Line server, busser

Contact this candidate