Manager Office
Resume:
Tajuana M. Lewis
Mobile, Alabama 36608
Phone: 251-***-****
Alt: 251-***-****
Email: *******.*****@*****.***
Objective:
I am seeking a position which will allow me to utilize my professional experience and diverse abilities to
become an asset to your established organization.
Major Accomplishments:
Hugh O’Brian Youth Foundation State of Mississippi Ambassador 1991 1993
Current Hugh O’Brian Youth Foundation Alumni
State of Mississippi Governor’s Staff Youth Council President
1991 1993
Education:
Greene County High School Leakesville, Mississippi
Received Advanced Diploma May 1993
Alabama State University Montgomery, Alabama
Received Associates Degree December 1995
Experience:
Microsoft Word, Office Pro
Windows 95,98,Millenium,XP,Vista and 7.
Excel Spreadsheets
Power Point
10 Key Calculator
Scanning, Mail merging, faxing, answering telephones, scheduling and Windows Task Manager.
Work History:
PDL Assistance, Inc.
1210 Hillcrest Road
Mobile, AL 36695
Tenure: 05/2009 01/2010
Starting Salary: 10.00 hourly full time
Contact: David Bartlett, Client Services Director
Title: Client Services Representative
Duties: Assisted clients enrolled in payday consolidation loans over the telephone. Facilitated the quality
control department by resolving any client or product related issues. Offered consolidation products to
potential clients over the telephone.
Worked as team leader in all company aspects, as needed.
NCO Financial Systems, Inc.
5441 Hwy 90 West
Mobile,AL 36619
Tenure:04/2008 04/2009
Starting Salary: 9.50 hourly full time, plus commission
Ending Salary: $10.50 hourly full time, plus commission
Contact: Joyce Knox, Collections Branch Manager
Title: Collections Team Leader
Duties: Provided daily efficiency in communicating with customers owing debts from various Fortune 500
companies, while achieving daily and monthly team and company goals. Created sensible payment plans
and solutions to aid customers in paying off their debts. Assisted other team members by motivating them
to achieve personal and company goals. Set and achieved goals set by the company, as well as assisting
collections manager with new hires/trainees.
Computer Programs and Systems, Inc. (CPSI)
6600 Wall Street Mobile, AL 36695
Tenure:01/2006 03/2008
Starting Salary: $8.00 hourly full time
Ending Salary: $10.00 hourly full time
Contact: Nina Phillips, Outsourcing Director
Title: Facility/Contracts Coordinator
Duties: Supervised the medical outsourcing statement previews, bad debt write offs,collections and
secondary billing departments in the Business Office Outsourcing and Electronic Business Outsourcing
Departments.
Trained teams of employees and educated them on HIPAA requirements and guidelines. Assisted with the
orientation and training of new employees. Contacted insurance companies and submitted outsourcing
contracts for intermediary professional and institutional claims processing. Effectively communicated with
patients regarding securing balances owed for medical services rendered.
Adecco Staffing:
1110 Montlimar Drive, Suite 180 Mobile, Al 36609
Tenure: 07/2005 11/2005
Starting Salary: $10.00 hourly full time
Ending Salary: $10.00 hourly full time
Contact: Kay Watson, Office Manager
Assignment: World Omni Financial/Collections Account Representative
Duties: Assisted World Omni Financial and affiliates by processing customer payments, answering
customer questions relating to their accounts, and discussing options with customers to bring their
accounts current.
Commercial Adjustment Services
951 Government Street, Suite 202 Mobile, AL 36604
Tenure: 08/2003 05/2005
Starting Salary: $9.00 hourly full time
Ending Salary: $9.50 hourly full time
Contact: Pamela White, Office Manager/Owner
Title: Accounts Manager
Duties: Managed a team of fourteen associates regarding the collection of past due bad debt accounts.
Prepared weekly schedules for employees and communicated daily with clients, as well as renewing
contracts and prospective clients. Maintained general duties for daily office operations.
FCA Financial
2492 Demetropolis Rd. Mobile,AL 366101
Tenure: 02/1999 07/2003
Starting Salary: $7.50 hourly full time
Ending Salary: $8.90 hourly plus monthly commission full time
Contact: Corinne Seay, Collections Manager
Title: Senior Accounts Representative
Duties: Collected past due accounts representing many Fortune 500 companies. Was promoted as team
leader due to exceptional monthly team goals achieved. Organized incentive programs to attract future
team members.
References gladly provided upon request
Contact this candidate