Technical Support Computer Science

Syeda Mahmooda Tazim

Mobile # 678-***-****

Address: **** ****** ***** *******, **-30047

Email: **********@*****.***

PERSONAL DETAILS:

Married, Languages skills in English and Urdu,Arabic,Hindi

PROFESSIONAL BACKGROUND:

0. Wide range of computing skills including (but not limited to) hardware

and software installation and troubleshooting, technical support,

internet and intranet connectivity

1. Hardware and Operating Systems: Windows NT Workstation and Server,

UNIX and Linux.

2. Programming Language experience of C, Java, HTML, COBOL, Pascal,

FoxPro Oracle SQL, PL/SQL and UNIX shell.

3. Application Usage and customization of Netscape, and Microsoft Suite

(Project, Access, Excel, Word, Outlook)

4. Practical experience of Lotus Notes databases, knowledge of Internet

security issues & knowledge of UNIX performance tuning.

QUALIFICATIONS:

ACADEMIC:

MSIT(Master in Computer science), SZABIST, Pakistan,

BCS (Bachelor of Computer Science), University, Pakistan.

PROFESSIONAL TRAINING:

5. Diploma in Computer Science from Petroman Computer Training Institute

From July - 1995 to June - 1996

6. Cleared OCP September,1999

7. MCSE from Sir Syed University From Sept 1999 To Nov 1999

8. Master Oracle 9i Program from Oracle University From Feb-2003 To May-

2003

9. Interior Designing Course from Indus valley From Dec-2004 To Feb-2005

EMPLOYMENT HISTORY:

IT Coordinator + Programmer (Jan 2002 - Dec 2009)

Super Star, Karachi-Pakistan

Duties & Responsibilities:

Analyzing, designing, coordinating and supervising the development of

software systems to form a basis for the solution of information processing

problems.

* Identifying, updating, repairing, modifying, expanding and

implementing improvements to existing systems.

* Developing user interfaces by determining design methodologies and

tool sets; preparing a workflow chart and diagram using knowledge of

computer and ASP.NET programming capabilities.

* She was responsible for analysis of current programs including

performance, diagnosis and troubleshooting of problem programs, and

designing solutions to problematic programming.

* Developing custom web parts using visual studio (C#.Net and ASP.Net)

and consume them in Share Point Portal.

* Writing and maintaining systems and programming documentation to

prescribed standards with users and monitor user satisfaction.

* Maintaining existing computer systems as agreed with Systems and

Programming Manager.

* Engaging the user in their requirement.

* Leading a team in performing coding & testing of program modules

according to design specification.

* Performing any necessary documentation as per required.

* For quality improvement process, analyzing & resolving reporting

problems to ensure business continuity of customers.

* Maintaining & tuning applications.

* She was Responsible for communicating with engineers and

manufacturer's technical support staff regarding programming needs and

performance.

* Writing operational documentation with technical authors.

* Maintaining systems by monitoring and correcting software defects.

* Working closely with other staff, such as project managers, graphic

artists, systems analysts and marketing professionals.

* Writing, editing, and debugging new computer programs for assigned

projects, including necessary records and desired output.

* Testing new programs to ensure that logic and syntax are correct, and

that program results are accurate; assists lower-level programmers with

programming assignments.

IT Coordinator (April 2000 - Oct 2001)

KICTL (Karachi International Container Terminal LTD.), Pakistan

Duties & Responsibilities:

10. Develop, implement and maintain effective technical strategies for

Software.

11. Provided technical support to staff.

12. Coordinated from vendors.

13. Maintained files.

Computer Lab Incharge (Feb 1999 - Dec 1999)

HIIT (Hamdard Institute of Information Technology)

Duties & Responsibilities:

14. Provided technical support to staff & student.

15. Resolved problems involving the PC applications.

16. Successfully leaded a team responsible for designing, developing,

testing and implementation of an updated student database.

17. Completed Student and Employee Information System.

Programmer (Sept 1996 - Jan 1999)

TWI (Trade Ways International), Karachi, Pakistan.

Duties & Assignments

18. Fully responsible for software and hardware.

19. Developed Sale Tax system in Oracle 6.

20. Developed Inventory System in FoxPro.

21. Upgraded Inventory System in Oracle 6.

Projects:

. Inventory System

. Library System

. Sale Tax System

. Inventory System for University

. Inventory System

. GL-System

INTERESTS:

Traveling, Reading

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