Sales Inside

Paul Terrell

**** *. ******** #***

Tyler,TX ****1

Cell: 903-***-****

Email: abi7eh@r.postjobfree.com

Experience: 2008-2009 Buford Media Group Tyler,TX

Billing System/IT Coordinator

Conducted daily processing and closed daily cycles for the billing

system.

Researched and updated sales and use tax on a quarterly basis as

needed.

Provided support regarding the billing system to the company we

managed

the billing system for. Maintained PC and Network function from server to

end user. Created and updated user rights in a Windows Server 2003

environment as well as maintained the Microsoft Exchange server.

Installed

Windows operating systems and Microsoft Office software as needed as

well

as discovered and repaired PC hardware issues.

2006-2008 Suddenlink Communications Tyler,TX

Tier 2 VOIP Tech Support Agent

Took incoming calls regarding technical issues with telephone,cable and

internet service. Referred customers to appropriate places to get help

with

their software or hardware issues.

2005-2006 T.B. Butler Tyler,TX

Printing Press Operator

Prepared, loaded and maintained rolls of paper for printing. Maintained

ink

levels and plates for the press.

2004-2005 Cebridge Connections Tyler,TX

Tier 2 Technical Support

Took incoming calls regarding technical and billing issues with customer

cable service. Looked for trends in call volume to determine possible

outages. Used available resources to advise customer in a large variety

of

situations.

2003-2004 Cox Communications Tyler, TX

Inside Sales Rep

Took inbound cable customer calls for sales, generated revenue and

always

met my sales goals for the month.

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