Customer Service Manager
Resume:
Lisa Alanis
Bastrop, Texas 78602
******@***.***
OBJECTIVE: Seeking a career to promote my skills in leadership, management
and customer service as well as contributing to the company's growth.
SKILLS PROFILE
< Excellent attendance record
< Excellent customer service
< Excellent time management
< Bilingual
< Ability to work under pressure
< Work well independently as well as a team player
< Grace Hill certified
< OneSite experience
< AMSI experience
< Knowledge of Microsoft Word and Excel
< Strong work ethic
EDUCATION
Roy Miller High School Corpus
Christi, Texas
August 1995 - May 1999
High School Diploma
EMPLOYMENT HISTORY
Property Manager GreyStone Asset Management
Corpus Christi/Bastrop, Texas
January 2007 - Present
< Oversee entire community (200 units)
< Supervise up to 8 employees
< Prepare weekly and monthly reports
< Develop and maintain effective budgets
< Responsible for hiring and terminating all community personnel
< Ensure staff compliance with company policies and procedures
< Initiate regular market surveys and advertising and marketing programs
< Responsible to maintain occupancy and leasing percentages above 90%
< Process bills onsite
< Maximizing the financial returns from asset
< Maintain physical asset
< Ensure office is opened on schedule and that the office and model
apartments are maintained in a clean condition
< Physically walk and inspect property on a daily basis and check on
vacant apartments
< Hold regular community team meetings to communicate goals, progress
toward goals and expectations and identify actions to achieve
objectives
< Supervise, train and lead community team members in order to achieve
the operational goals of the company and the property
Assistant Property Manager
GreyStone Asset Management
Corpus Christi, Texas
July 2006 - January 2007
< Customer Service
< Marketing
< Monthly reports
< Supervise up to 8 employees
Assist property manager as required
Help resolve resident issues
Process daily activity (leads, leases, move-ins, renewals, notices,
move-outs etc.) process rental payments, make bank deposits,
collect delinquency and answer residents questions regarding
account ledgers
Processing move ins, renewals and move outs
Maintain high leasing and resident retention ratios
Answer incoming calls and questions professionally
Achieving income and occupancy goals
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Assistant Office Manager
FESCO, Ltd.
Corpus Christi, Texas
September 2003 - April 2005
< Daily reports
< Answer incoming calls
< Clerical duties
< Data entry
REFERENCES
SUPERVISORY REFERENCES:
Xandra Green
Former Vice-President of GreyStone Asset Management
Woodlands, Texas
Lisa Marie Vargas
Property Manager
901 Wilson Road
Conroe, Texas 77301
Kathy Smith
Office Manager (FESCO, Ltd.)
627 Omaha Drive
Corpus Christi, Texas 78408
PEER REFERENCES:
Grace Ochoa
15310 St. Cloud Drive
Houston, Texas 77062
Dawn Gomez
4021 Wood River Drive Apt 514
Corpus Christi, Texas 78410
Leanna Gonzales
4417 Weiskopf Lane
Corpus Christi, Texas 78411
Contact this candidate