Customer Service Years Experience

EDUCATION

The University of Kansas

Lawrence, KS

Bachelor of General Studies in Environmental Science

Expected: December 2010

Minor in Geography

QUALIFICATIONS

> Four years experience in customer service environment with a diverse

range of people

> Proven communication skills demonstrated through club leadership while

working with both customer service skills and serving as a mentor to

young athletes

> Knowledgeable with computer software such as Microsoft Word and

Microsoft Excel

WORK EXPERIENCE

Doubletree Hotel

Overland Park, KS

Cashier ---Full Time

May 2010- Present

> Received and visually inspected guest checks for any inaccuracies,

then closed the check to the proper method of payment

> Ascertained guest satisfaction; in event of dissatisfaction, tactfully

negotiated accommodation

> Complied with accounting guidelines regarding receipt of payments,

check total verification, tip disbursement, cash drawer and house bank

management

> Balanced house bank at the end of the shift. Retrieved and returned

bank from vault to workstation and return, to ensure accountability

> Performed other duties such as answering telephone and taking room

service orders, handled special guest requests, and greeted and seated

guests according to Hilton guidelines

Villa Ventura

Kansas City, MO

Dietary Aide/Person in Charge-Full Time

October 2006 - January 2010

* Interacted with residents on a nightly basis and attended to their

requests

* Improved people skills with the elderly by carrying on conversations and

developing friendly relationships with residents

* Kept record of inventory for food on hand

* Directed other employees on a nightly basis to fulfill their own job

duties

* Answered telephone calls and entered data in to the computer

* Filled materials and faxed materials to appropriate businesses

Kaw Valley Soccer Association

Lawrence, KS

Coach - Full Time August

2007 - March 2008

* Developed leadership skills in teaching young athletes the importance of

teamwork and effective communication in working toward a common goal

* Scheduled organized practices and weekly meeting with parents to follow

up on continued progression of their children

* Worked in cooperation with parents to motivate their young athletes to be

successful

ACTIVITIES

All American Indoor Sports

Fall 2006

Organized Soccer Participant

Kaw Valley Soccer Association

Summer 2007

Soccer Camp Organizer

KU Environs

January 2009- present

Student Environmental Group Member

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