Customer Service Representative

Olga Nunez

**** ******* ******

Reseda, CA *****

Telephone : 928-***-****

**********@*****.***

OBJECTIVE:

To be part of a leading company that would be able to best utilize my

skills and experience to achieve company goals.

WORK EXPERIENCE:

Casa Lucero Realty

01/2007 TO 08/2010

Administrative Assistant Yuma, Arizona

. Customer Service Liaison.

. Set-up appointments with clients.

. Generate monthly reports using MS Excel.

. Responsible bookkeeping of all expenses.

. Answer incoming calls in a professional demeanor.

. Copying, faxing, heavy filing and data entry.

Yuma Regional Medical Center 10/2000 TO 11/2006

Customer Service Representative/Biller Yuma, Arizona

. Customer Service Representative point of contact for insurance

companies and patients.

. Responsible for follow-up calls to insurance companies; enter

information in data base system.

. Enter medical claims into data base system and research data for

duplicate claims.

. Generate monthly medical claims.

. Cashier coverage and responsible for bank deposits.

. Answer incoming calls in a professional demeanor.

. Copying, faxing, heavy filing and data entry.

AFCO Credit Finance 04/1987 TO 06/1998

Contract Loan Processor Woodland Hills, California

. Prepare and proofread loans for processing.

. Disburse funds to companies and agencies; provide customer service.

. Use 10-key by touch; perform data entry.

. Organize and set up files.

. Reception coverage and assistance: answering phones, taking messages

and forwarding accordingly, filing, copying, and faxing documents.

OTHER SKILLS:

. Bilingual / Spanish

. Management skills

. Excellent customer service skills

. Willing to train

. Stability

EDUCATION

Los Angeles Business College

REFERENCES: Available Upon Request

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