Assistant Management

LISABETH M. MERCHANT Home: 508-***-****

*** ******* ****** ****: (508) 561-

5945

Uxbridge, MA 01569

_______________________________________________________

EXPERIENCE:

****-**** ****** ****- INTERNATIONAL POWER

AMERICA, INC.

Project Assistant

Coordinating and conducting data entry for the implementation of an

Enterprise Asset management system known as Maximo for Midwest region power

plants

Administrative documentation of system procedures

System Development and configuration testing

General administrative duties for Maximo 6.2.3

2005-2007 STAPLES, INC., Framingham, MA

HR Services Representative

Answered and logged phone calls into the Remedy system, researched and

resolved all calls and Web inquiries and responded to customers within 24

to 48 hours

Interpreted HR policies and procedures for all levels of management,

provided management/associates with accurate information and direction

regarding procedures

Provided primary support for HR Express application including policy and

procedures, and system error message resolution

Provided primary support to the IS Support Center for HR Issues including

staples@work, Associate Connection and HR Express

Responsible for processing corrections in the PeopleSoft database

Responsible for administering benefit enrollment process including

troubleshooting enrollment issues on the Web and resetting passwords for

associates

Worked with payroll to research paycheck issues for associates

Daily queries and audits

Processed court orders, employment verifications and paycheck information

for outside sources and associates

2001-2005 HR Benefits Assistant

Coordinated all Leave of Absence documentation

Maintained Access LOA Database

Administered Tuition Reimbursement Program

Administered the Benefit Arrears Payback - Program

Coordinated 401(k) Loan payments and adjustments

Coordinated with Benefits Administrators for special projects

Worked on all Open Enrollment events throughout the year

1997-2000 ALLMERICA FINANCIAL, Worcester, MA

Business Financial Analyst

Administered Health Care and Dependent Care Reimbursement accounts (Section

125 Plan) for external clients

Maintained client records for approximately 2,000 employees of 38 accounts

Provided customer support, processed claim payments, reports, reimbursement

checks and monthly account billings

Coordinated with plan administrators on a regular basis

Maintained reimbursement account database by processing additions and

terminations, stop payments and other employee transactions

1994-1997 ALLMERICA FINANCIAL, Worcester, MA

Claims Repricing Analyst

Repriced Third Party Administrator (TPA), Suffolk County Police retirees,

and Mid-America Lumbermen's claims according to Private Healthcare Systems

(PHCS) contracted rates

Calculated Mutual Alliance Plan (MAP) and Per Diem inpatient hospital bills

on a weekly basis

Performed customer support related to repricing claims.

Trained two full-time employees to handle the mail functions of our unit

Exceeded standard performance measurements on a daily basis

EDUCATION

Becker College - Certificate in Medical Information Services program

Quinsigamond Community College, Worcester, MA - Computer courses -

Microsoft Word and Excel

PROFESSIONAL

Microsoft Word for Windows, Microsoft Excel, Microsoft Access, PeopleSoft

and Maximo 6.2.3.

References available upon request

Anne Wall - 978-***-****

Lisa Blasdale - 508-***-****

Linda Brouillard - 508-***-****

Contact this candidate