Customer Service Software

MARIANNE GIBSON

*** ******** ******

Chula Vista, CA 91910

619-***-**** 619-***-****

E-mail:********@***.***

Website: mariannegibson.com

RELEVANT SKILLS

Cross-platform Photoshop CS4 InDesign CS4

QuarkXpress 7.5 Illustrator CS4 Dreamweaver CS4

MS Office 2007 CSS/HTML/PHP Flash CS4

Joomla (Content Layout Actionscript 3

Management)

EDUCATION

Alliant University San Diego, CA 2009

B.S., Business Administration

EXPERIENCE

Southwestern College Chula Vista, CA 2005-5/2010

ROP Instructional Lab Technician

. Awarded the Distinguished Support Staff Award for outstanding work

performance.

. Thorough knowledge of multiple software applications for web and print

enabling one-on-one and group training to students and staff.

. Created the Student Employment Services website (www.swccd.edu/~ses).

. Devised a new record-keeping system in google.doc resulting in reduced

inventory costs.

. Provided technical support to instructors and students on use of

equipment and software.

. Created a safe, comfortable, and instructive atmosphere for students

using lab facilities.

. Maintain current knowledge of software applications and technical

advances in computer technology.

. Developed training and standard operating procedures for the graphic arts

department.

. Troubleshoot, install, and upgrade hardware and software products.

Dream Homes San Diego, CA 2004-2005

Eagle Newspapers Coronado, CA 1999-2004

Graphic Artist

. Prepared layout from start to finish for newspapers, newsletters,

quarterly four-page tabloids, brochures, and magazine publications.

. Performed retouch and manipulation of digital photos and scans, edited

text, and maintained company website.

. Produced original designs and artwork for a wide-range of web and printed

products.

. Permitted freedom and control to make decisions for design, layout,

typography, and color schemes.

. Developed marketing materials that best communicated concepts and ideas

that represented company.

. Designed Flash animation banners for website using ActionScript 2 and 3

code.

. Worked individually and collectively with a team to develop concepts for

new products.

. Extremely experienced in workflow management and time constraints.

. Transmitted FTP files to outsource printer.

PERSONAL STRENGTHS

Customer service Dependable Organized

Multi-tasking Stay on schedule Communicating with others

Friendly and outgoing Enjoy helping others Flexible

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