Sales Medical
Resume:
Kelby Johnson
Hampton VA, *****
********@*****.***
Objective
Career focus and interest in a position where learned skills, acquired
knowledge, and experience may be utilized for advancement, challenge and
growth.
PROFESSIONAL PROFILE
Strong communicator, self-motivated, results driven, with an enthusiastic
attitude towards successfully supporting the organization's overall
mission.
Employment September 2006 - March 14 2007- March 2009-current Electronic
Data Systems (EDS) /Spherion
Benefits Representative/ Computer Programmer
Respond to inquires in regards to health benefits for active and retiree's
Administering Pension for retiree and terminated employees
Update medical coverage files for extremely large data base of retiree's
and active employees
Effectively and efficiently answer calls on a multi line Avaya Smart Phone
Responsible for enrolling all eligible employees in their benefit medical
plans
Educate several fortune 500 company employees on their health benefits
choices as a third party administrator
Conduct trial runs of programs and software applications to be sure they
will produce the desired information and that the instructions are correct.
Alltel,
September 2007- November 2008
. Collections - Arrange for debt repayment or establish repayment
schedules, based on customers' financial situations.
. Locate and notify customers of delinquent accounts by mail, telephone,
or Advise customers of necessary actions and strategies for debt
repayment.
. Persuade customers to pay amounts due on credit accounts, damage
claims, or non payable checks, or to return merchandise.
. Confer with customers by telephone to determine reasons for overdue
payments and to review the terms of sales, service, or credit
contracts.
. Answer customer questions regarding problems with their accounts.
. Sort and file correspondence, and perform miscellaneous clerical
duties such as answering correspondence and writing reports.
.
Army Air force exchange Services
August 2005 - April 2006
Warehouse
. Examine contents and compare with records, such as manifests,
invoices, or orders, to verify accuracy of incoming or outgoing
shipment.
. Prepare documents, such as work orders, bills of lading, and shipping
orders to route materials.
. Record shipment data, such as weight, charges, space availability, and
damages and discrepancies, for reporting, accounting, and
recordkeeping purposes.
. Deliver or route materials to departments, using work devices, such as
hand truck, conveyor, or sorting bins.
. Pack, seal, label, and affix postage to prepare materials for
shipping, using work devices such as hand tools, power tools, and
postage meter.
. Requisition and store shipping materials and supplies to maintain
inventory of stock.
Paradigm Acceptance
01/17/04- 08/17/05
Sales
Gateway Computers - Sold Gateway computers to customers with poor credit
and provided refinancing for the customers to allow them to be accepted for
Gateway. Was responsible for credit check to find out which computers each
customer was approved for.
2nd shift supervisor- responsible for opening and closing each day.
Trained new employees- trained on how to use the phone
trained on how to work the computers, trained them on which script to use
for each client. Trained employees about each computer we sold from laptops
to desktops I have done group training as well as individual training
Education:
ITT Technical Institute-
Current Student March 2008- Present
Bachelor of Business Administration Applied Science
Computer Skills
; Microsoft Word, Office, Outlook. Typing: 65wpm; Record Keeping Skills;,
Internet Explorer Ten Key, Filing, Data Entry, Order Desk, General Office,
Word Processing, PowerPoint, Email
Spreadsheets, Windows 95/98, MS Excel, Order windows 2000 windows Xp Desk,
General Office, Visual Studio, MC Access's Server, XP, Vista, MCSE,
References
Available upon request
Contact this candidate